David Bowstead Email & Phone Number

Key Skills Windows 7, 10 and 11Office 365 AdministrationMicrosoft Azure Administration including Intune and AutopilotProficiency in all areas of Microsoft Office, including Access, Excel, Word and PowerPointExcellent communication skills, both written and verbal ,Excellent hardware knowledgeSummary of Employment History:IT Service Delivery Engineer, Save the Children Australia(November 2021 - Present)Achievements and responsibilities:Provide support to Service Delivery team when then need to escalate complex issuesManaging tickets within ICT Service Desk in JIRA Provided Level 3 technical support in person, email and telephone/remote supportNetwork Monitoring and configuration via Cisco MerakiProvide technical advice and support on projects that require an ICT component, for example SSO for a new application.Server & workstation patch managementWork closely with 3rd party vendors and support teams during projects and escalationsCreate and maintain documentationProcess improvementIT Service Delivery Lead/IT Service Desk Analyst, Save the Children, Australia(March 2016 – November 2021)Achievements and responsibilities:Day to day management of the Service Delivery teamProcurement of hardware and software for businessManagement of IT assetsConfiguration and deployment of applications and OS settings via Autopilot/IntuneManaging tickets within ICT Service Desk in JIRA Provided level 1 and 2 technical support in person, email and telephone/remote supportManage IT internsManage users, groups and CI’s via Active Directory and AzureManage email accounts via Exchange and Office 365SharePoint and Teams managementNetwork Monitoring and configuration via Cisco MerakiConfiguration of apps to use SSO via AzureCreate and maintain documentationProcess improvementSenior Support Technician, University of Southampton, Southampton, UK(March 2003 – May 2015)Achievements and responsibilities: Supervision of Deployment team on a day to day basisDeputise at meetings for manager in his absenceDistribute jobs to rest of team via ticket management system (ARS then ServiceNow)Specify and deploy new hardware to members of staff and students within the UniversityTransition staff and students on to the University’s central IT systemDiagnose and repair hardware faults on IT equipmentAssign software and remotely rebuild workstations using Active Directory and SCCMAssist in planning and executing the annual workstation replacement plan for both staff and student WorkstationsManage asset life cycle from procurement to final disposal

Listed skills include Windows Xp, Windows 7, Windows 8.1, Windows 10, and 4 others.

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  Southampton Solent University

  Professional Computer Studies