David Boyd Email and Phone Number
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Leadership; Customer strategy; Customer experience design; Design-thinking; Facilitation, Community engagement; Digital transformation; Product development; Customer-led culture change.
Greater Wellington Regional Council
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Customer Experience Manager MetlinkGreater Wellington Regional CouncilWellington, New Zealand
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Customer Experience Manager MetlinkGreater Wellington Regional Council Apr 2016 - PresentWellington & Wairarapa, New ZealandLeading the human-centred design of strategy and services for the Wellington region's public transport – ensuring that Metlink customers enjoy the best possible experience before, during and after their journey. I have a strong focus on transformation initiatives including the review and improvement of the regional transport network and the digital delivery of payment and information to meet rapidly changing customer expectations of service. -
Acting Senior Manager Network And Customer MetlinkGreater Wellington Regional Council May 2022 - Feb 2023Wellington And WairarapaSenior leadership responsibilities extended to include responsibility for the design and continual improvement of Wellington's public transport network.
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Head Of Customer Experience DesignNew Zealand Post Jul 2011 - Mar 2016Established and led a team focused on championing customer-led design across New Zealand Post – ensuring that products, services and business strategies are designed around the customer. A key part of the role was leading a change across all levels in the business – from the grass roots to the Board – to become a digitally focused customer-led business. -
Head Of Design Services / Experience Design StrategistDatam Aug 2010 - May 2011Established and led Datam's Experience Design team, focused on providing information design, usability design and design-thinking consultancy within the business and to Datam customers. -
Head Of YouxdDatam Jul 2009 - Aug 2010Established and led YouXD, Datam's (formerly Datamail Group) customer-facing experience design business unit focused on creating user-friendly customer interactions and information design. After a year the brand was merged and operated as part of the parent Datam brand.
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General Manager / Creative DirectorCommunication Arts May 2006 - Aug 2009Leadership of Communication Arts design business and its transition from graphic design agency to a usability and information design capability better aligned to its parent company, Datamail Group. -
Creative DirectorCapiche Design Limited Apr 2001 - May 2006Creative Director at a multi-disciplinary creative agency. The role included team leadership, brand strategy, brand identity design, corporate communications design, creative for print and radio campaigns, signage, wayfinding, information design and web design.
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Senior Designer / General ManagerEm Design / Missen Design Group Dec 1997 - Apr 2001As part of a boutique design consultancy I was involved in a broad range of activity providing strategy, account management and design – including brand identity design, corporate communications design, signage, wayfinding and information design.
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Senior DesignerGibson Design Limited Nov 1995 - Jun 1997Corporate communications and brand identity -
Information Designer / Studio ManagerLondon Underground Oct 1991 - Dec 1994At London Underground I established and managed an in-house design studio charged with the design and production of information graphics, exhibition design, promotional and corporate communications collateral for the project teams of two large engineering projects – the Jubilee Line Extension and CrossRail. -
Graphic DesignerDepartment Of Survey And Land Information Feb 1990 - May 1991Design of corporate communications and cartography.
David Boyd Skills
David Boyd Education Details
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Geography -
Wellington PolytechnicVisual Communications Design
Frequently Asked Questions about David Boyd
What company does David Boyd work for?
David Boyd works for Greater Wellington Regional Council
What is David Boyd's role at the current company?
David Boyd's current role is Customer Experience Manager Metlink.
What is David Boyd's email address?
David Boyd's email address is da****@****t.co.nz
What schools did David Boyd attend?
David Boyd attended Victoria University Of Wellington, Wellington Polytechnic.
What are some of David Boyd's interests?
David Boyd has interest in Fine Art, Education, Mountain Biking And Tramping.
What skills is David Boyd known for?
David Boyd has skills like User Experience, Experience Design, Strategy, Information Design, Graphic Design, Customer Experience, Design Thinking, Design Strategy, Web Design, Service Design, User Experience Design, Brand Development.
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