Director Of Operations | Data Center Practice Manager | Program Manager
Glen Burnie, Maryland, Us
✔ Progressed through roles, taking on additional responsibilities based on outstanding performance. ✔ Provided complete oversight of data center and program operations for the Federal Division, including building and managing a team of 25 and a $10M budget. ✔ Coordinated, managed and executed various service delivery and engineering projects, focusing on government clients/contracts. ✔ Oversaw the delivery of quality service to ensure high level of customer satisfaction. ✔ Held direct accountability for strategic planning, process improvement, project management and data center operations. ✔ Drove the successful completion of all projects on-time, within budget and within established expectations and state or federal government regulations. ✔ Oversaw multiple projects simultaneously, managing data center operations, access control, A/V systems, IP surveillance, structured cabling and telecommunications. ✔ Monitored project deliverables, interacting with project teams and customers to ensure overall satisfaction. ✔ Directed a project in Korea, replacing severely aged equipment that was in direct support of the US forces across 26 bases. Ensured the on-time equipment upgrade, leading team of US and offshore contractors. ✔ Consolidated the data center project team’s reporting structure and processes to improve efficiency and decrease headcount, leading to significant cost savings. ✔ Directed an extensive analysis project, traveling to multiple sites across the US for a home building manufacturer client to assess their old infrastructure and wireless network; developed a detailed recommendation report, which led to a $2M follow-up contract for new server improvements/implementations.