Project manager in charge of ERP transformation

Introduction to French language for migrants newly arrived in France

Relocation to Costa Rica for family reason

Manager of 20+ L1 and L2 technical resources located in Czech Republic, France, UAE and South Africa supporting Europe, Middle East and Africa customers for the delivery of IT services as well as applications installed at customersMostly for telecommunication industry and also for banking customersTeam management, recruitment , priority and planning definition, team workload tracking and forecastIdentification of training and up skill needs as well as definition of the plan to meet… Show more Manager of 20+ L1 and L2 technical resources located in Czech Republic, France, UAE and South Africa supporting Europe, Middle East and Africa customers for the delivery of IT services as well as applications installed at customersMostly for telecommunication industry and also for banking customersTeam management, recruitment , priority and planning definition, team workload tracking and forecastIdentification of training and up skill needs as well as definition of the plan to meet the targetDeployment and improvement of ITIL processes (mainly Service Operations and Service Transition)Escalation point of contacts for all business critical incidents raised by customers, and crisis managerChange manager for all changes impacting production systemsMetrics preparation and presentation to regional management Show less

In charge of several customer accounts in Europe for innovative and highly technical IT services. Responsible for customer relationship management, service level follow up and reporting, as well as definition of improvement plans.

Responsible to build and manage the SAP team within the delivery centerRecruitment of junior and senior collaborators from different European countriesAssignment of the different resources to projects and tasks according to priorities, skills and workload in order to maximize the team utilization

As a contractor from CSCSupport and maintenance for Basis and Security team (8 SAP systems, over 9000 users world wide, 20+ resources mainly off-shore)Escalation point of contact for all critical issues raised during European working timeCrisis calls management as well as escalations managementSystem performance problem analysis and resolution, continuous improvementRedefined SAP archiving strategy (4.6C and 3.1i), database growth reduced by 50%

Several positions held within the internal SAP Center of Competency:2006 – Czech Republic SAP roll-out managerManagement of the project team, 15+ resources assigned to the different modules in scopePlanning and budget responsible2005 – Sales & Distribution domain responsibleIn Charge of 12 consultants, working on production support (5 countries), and Italy, Portugal & Belgium roll-outs2004 – Outsourced development team coordinator for an application fully integrated with… Show more Several positions held within the internal SAP Center of Competency:2006 – Czech Republic SAP roll-out managerManagement of the project team, 15+ resources assigned to the different modules in scopePlanning and budget responsible2005 – Sales & Distribution domain responsibleIn Charge of 12 consultants, working on production support (5 countries), and Italy, Portugal & Belgium roll-outs2004 – Outsourced development team coordinator for an application fully integrated with SAP (for warehouse management and production) Communication and procedures definition between functional and development teams2003 – Consultant on Material Management domain for Spain and Germany SAP roll-outUser guides and documentation writingEnd user training Show less