I am an Operations Manager with 15 years progressive experience developed with a genuine passion for customer service. I am a pro-active individual, with a proven record in creating and developing successful teams across the Operations area within Scottish Widows Bank and Lloyds Banking Group. I am a strong team player with excellent communication, leadership and influencing skills complemented by a sound organisational knowledge. I have either worked in or led across both Acquisitions and Customer Service teams, resulting in an extensive knowledge and understanding of the Operations business.