David Brake Email & Phone Number

Canada

Maintained all IT related issues with a team for the Coleman Group of Companies.Participated in an On Call rotation for after hours support.Documented all actions to ensure no confusion or down time between all co-workers.Prioritized issues as they were reported.Developed flexibility with users of all different skill levels with plenty of one on one.

Solely responsible for managing and communicating with manufacturers and customers pertaining to all in warranty computers and printers.Solely responsible for installations and upgrades, which would include software, video cards, modems, parallel cards, hard drives, multimedia and back-up/repair servicesOrder and install all hardware on out of warranty.

Obtained much exposure to new computer components, operating systems, software and hardware.Set-up customers purchased computers. (Instalment of windows, recovery discs updates, optimization etc.)Assisted Staples EasyTech technician with warranty/out of warranty repair work.Obtained hands on experience in replacing LCD screens in laptops.Achieved top five.

Set up computer labs for schools all over the western district from Lark Harbour to Daniel’s Harbour.Installed and configured servers. As well as setting up student, administrator and teacher accounts for various schools.Applied all user and group permission and policies within servers.Assisted the transition of enterprise anti-virus software solution from.

Inbound Internet RepairDealt with irate customers.Walked customers through step by step troubleshooting.Troubleshot through both software and hardware scenarios.Resolved customer’s issues in a set time limit.Followed company sales protocol.