David Bramblett Email & Phone Number

Dallas, Texas, Us

Irvine, Ca, Us

- Manage a support team to meet all systems-related goals and minimal disruption to users- Install, support, and maintain hardware and software infrastructure according to best practices, including application and utility servers, routers, switches, firewalls, and associated equipment.- Design, plan, and implement all aspects of the network infrastructure, supporting small to large offices, as well as a Call Center, Warehouse and stores.- Collaborate with team members and various groups to identify and develop scale-able network designs, solutions, and policy recommendations- Ensure continued smooth operation of the network infrastructure, working to minimize network downtime and the effects of downtime on users by scheduling needed maintenance or upgrades to provide minimal disruption of service to users- Proactively monitor and analyze network performance to detect and resolve issues.- Support internal application groups by identifying and presenting network-impacting requirements to other members of the network engineering team- Perform configuration, upgrades, and deployment of routers, switches, and servers- Plan and maintain the highly technical, logical network configuration of routers, switches, ASA & Sonicwall firewalls, and access points.- Lead network projects, including the installation of new network hardware or software, and network configuration and design- Support the Service Desk with troubleshooting circuit, equipment and network issues and be the senior resource to assist with resolving critical/high impact customer issues- Present solutions and make recommendations to departmental leadership- Document timely status updates and accurately document problem resolution- Research and evaluate emerging technology for future applications- Provide guidance, work direction, and information to other technical network employees

Dallas, Tx, Us

Dallas, Tx, Us

-Provide first line response for users requiring assistance with information technology issues and problems-Respond to requests for technical assistance at client sites and logging the issue in a help desk management system-Tracking issues to resolution and updating the internal knowledge base.-Escalate more involved problems to the appropriate Tier 2 and tier 3 support teams.-Act as liaison between customers and technical escalation teams.-Provide a single view to the organization for information technology related problems.

Mattress Giant was eventually sold to Mattress Firm. I was offered a Tier II position but couldn’t relocate at the time to Houston to accept it. I continued to work for Mattress Firm as a Tier II tech remotely for the next three months under a short term stay offer while they absorbed the company. During which my duties were much the same as they had been at Mattress Giant when I was not assisting with acquisitions and other projects while they had me. I’ve listed additional responsibilities over and above the ones I had at Mattress Giant for brevity.• Remote Desktop support (Windows)• Support MS Office Products• Outlook e-mail support• Project Acquisitionso Worked as part of a team to transition target company stores and employees into the GERS retail system on two acquisitions.o Created and utilized spreadsheets and keystroke macros to facilitate data entry and quality control of all target stores and employees.• Integrating Mattress Giant solutions where possible with Mattress Firm help desk procedures.• Additional hardware experience includes Fortigate firewalls and Shortel phones. • Some staff training.

Us

Official responsibilities include but are not limited to:• Supporting the ERP retail system software from simple Point of Sale guidance and problem solving to, data security maintenance, quality control, on call training and testing software updates.• Enforcing and occasionally improving company policy governing both sales and information technology.• Trouble shooting network, hardware, and software problems across a wide array of terminal types (various models of Winterm, Neoware, and HP terminals), printers, switches, and routers (Nortel & Cisco).• Configuring new hardware such as terminals and printers (Okidata Microline 320’s, and both HP and Dell all-in-one laser printers) either for replacement or for new store openings.• Working with AT&T and similar providers to resolve frame-relay circuit problems.• Documenting hardware related information at the store and warehouse level such as IP addresses information, terminal, router, switch, and if applicable modem types and model numbers.• Adding, Modifying, and Terminating employee profiles to adjust both password and data security changes as requested via MAC forms.• Communicating and documenting all such information if and as needed via both e-mail and detailed tickets logged in the BMC Service desk call logging softwareAdditional responsibilities or tasks I’ve performed over the years are: • Data entry to update thousands of database records and templates.• Changing store logins/passwords Company wide.• Assisted in server upgrades.• Re-arranged all workstations at the corporate office during restructuring.• Re-installed desktop workstations.• Created keystroke macros and simple programs, scripts or excel spreadsheets to increase work productivity.• Centralized store inventory control and auditing.• Maintained and verified daily and weekly server backups.• Verifying paperwork for tax exempt and finance invoices.