David Brest Email & Phone Number

Dallas, Texas, United States

- Inspection of printed products, cut cards, die cut cards and packaging and hot/cold glued products.- Off-set and digital printing- Incoming inspection paper, foil board, flow wrap, etc.- In lab quality testing of trading cards, boxes that package cards and components.

Waxahachie, Texas, United States

Greater Atlanta Area

• Quality Assurance ManagerTeamed with Product Development and vendors with onboarding new products. Tested and evaluated incoming existing product. Processed warranties and discrepancies. Process improvement with.
• Processed warranties submitted by customers.
• Discrepancy resolution for customer complaints – Short/over shipped items, order entry errors, shipping damage by vendors and carriers, incorrect invoices.
• Product Compliance – Assurance product meets UL standards, REACH and RoHS and other industry guidelines/standards.
• Quality Testing - Incoming inspections, warranty/damaged items, and new product review.
• Customer Support – Answering technical questions vis telephone and email. Worked with customers and customer service on order entry errors and shipping errors.

Bentonville Ar

• Collaborated with Quality, Technical and MQE teams to increase communication and bridge gaps with suppliers and third party laboratories and Walmart Merchandise teams.
• Strengthened Product Safety and Compliance team understanding of eight third party laboratories capabilities, customer relations, and cost analysis using objective data by leading implementation of laboratory.
• Researched new and existing federal and state laws and regulations, determined how effect on the constantly changing product safety and compliance environment. Educated stakeholders on business changes and effects.
• Reviewed and created SOP’s, protocols, directives, notices and other documents used for communication and integration into internal and external processes.
• Worked with and supported internal stakeholders within Global Ecommerce teams, internal Merchandising teams, overseas MQE teams, and other stakeholders using critical decision making to make sure Walmart provided a.
• In depth experience using Retail Link and ICIX.

Bentonville AR

• Conducted compliance performance analysis of all general merchandise products sold by extracting and assembling data from all available sources.
• Built queries to extract data from relational databases across the enterprise, and assembled data from internal and external data points.
• Managed system to track all product complaints and incidents received through suppliers, stores, customer service, claims, or through Walmart.com or government sources.
• Prepared detailed analysis and communicated compliance analysis to stakeholders by compiling and formatting reports and data for presentation.

Bentonville AR

• Reviewed on-line orders and analyzing for order authenticity. Researched/eliminated fraudulent dotcom purchases to protect customer.
• Provided customer service for on-line orders.

Paw Paw MI

• Ensured newly manufactured products were defect free prior to going to market.
• Inspected products returned from customers to determine type of warranty claim.
• Developed and coordinated quality systems and processes to decrease time spent performing tasks and providing cost savings.

Grand Rapids MI

• Ensured company compliance with HIPAA, mental health parity updates, business associate agreements, and other health laws/regulations regarding benefits and group health plans.
• Developed company policies, procedures and company handbook for five divisions with >70 employees.
• Created process flows and guidelines, implemented processes, improved communication and relationships with eight different departments throughout the company.
• Composed and presented five-part customer service training curriculum including change management.

Jenison MI

Utilized multiple computer systems such as SAP, monitored customer inventory, maintained customer supply chain shipping and customer sales orders resulting in shipping 10M pounds of steel per month.

Jenison MI

Maintained over 15 existing accounts while developing and managing new accounts resulting in monthly sales totaling $3,000,000 per month. Managed multiple scheduling systems for customer/supplier scheduling and customer orders. Identified trends in the marketplace and developed strategic sales and marketing plans for several Michigan counties. Daily.

Education record

Master Of Education - Med, Education