Providing support for MS Windows 10 laptops/desktops for imaging or installations/deployment as well as coordinating with HP vendors for hardware repairs.Coordinate with Ricoh for printer issues/repairs for critical operations.

Install, diagnose, repair, maintain and upgrade all hardware and related equipment while ensuring optimal workstation performance. Involves: Configure personal computers with standard office applications and install at client locations. Assist with the preparation of reports and logs to statistically monitor PC performance. Accurately document hardware failure, repair, installation and removal. Monitor and test PC performance and provide performance statistics and reports. Respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems. Perform on-site analysis, diagnostics, and resolve complex PC problems. Recommend and implement corrective hardware solutions, including off-site repair as needed. Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products. Recommend, schedule and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs. Confer with higher level staff in resolving complex hardware or software problems. Document all trouble reports in help desk software in ticketing system.

Working cases on a daily basis sometimes on call on the evenings and or weekends responding to calls that are in a queue dealing with electronics from laptops desktops installing servers routers debit card readers to inventory scanners including printers supporting various stores in the southwest area.

Provides administrative support to business operations by performing processing tasks such as data entry, scanning, mail sorting or similar activities.

Providing customer support to staff including servicing computers, maintained printers, and scheduling repairs with service personnel. Maintained computers from adding ram memory to replacing hard drive memory for efficiency on the desktops running Windows XP to Windows 7.

Installed and repaired cable television, high-speed data, and digital telephone services equipment used in a LAN network into a subscriber homes or business dwellings per daily schedule.

Providing customer support to staff including servicing computers including adding ram memory replaced hard drives, maintained printers, network devices, and performing backup/restore requests. Maintain customers, vendors and items through data entry on Prophet 21 system as well as email accounts. Run backups including sales reports daily, weekly, monthly, semi-annual, and yearly.

Programmed scanners, switches, routers using software designated according to the various clients. Managed my own department with duties including data entry, receiving, shipping, configuration, and quality assurance.

Executed test cases, under specific direction, utilizing an appropriate testing methodology, analyses testing requirements and designs being executed on a project. Ensure that software code meets client's business requirements, within the defined technical environment, or potentially reusing existing applications or software when appropriate, optimizing code, and perform testing.