• Led Contract, Commercial, Revenue, Budget and Workforce Management for the HPE Account• Developed and implement account processes to move the account from “start-up” to “steady state” mode • Achieved revenue growth, improve financial performance and customer satisfaction through business processes, strategy and innovation in partnership with Finance, Sales and Delivery organizationsAccomplishments include:• Brought a mature, business-focused view to account business operations and financial management • Drove a new P/L cadence, bringing together Account and Delivery leaders to be jointly accountable, resulting in a second-half fiscal year profit improvement of eight percent• Took over the Account Sales Operations function, and instituted an action-oriented pipeline review to drive improved Sales forecasting, with linkages to Financial and Resource management processes, eliminating financial decommits since implementation

• Short term assignment to drive NSSR (Small Deal) Sales Enablement, Revenue and Margin improvement• Developed a Sales Engagement action plan to identify pipeline risk, and adjacency opportunities based on prior sales and offering heatmaps• Improved margin and reported margin by two points over six months through analysis of sales and opportunity data and focused actions plans

• Responsible for Contract, Commercial, Revenue, Budget and Workforce Management, and the Project Management Office, for one of DXC’s largest commercial outsourcing accounts• Drive revenue growth, improve financial performance and customer satisfaction through business processes, strategy and innovation in partnership with Finance, Sales and Delivery organizations• Negotiate contract terms, pricing and dispute resolution while maintaining strong client relationshipsAccomplishments include:• Drove revenue growth by negotiating contract extensions, scope increases and improved terms• Increased profitability through improved revenue management and reduction of overhead expenses through process improvements• Developed the account’s offshore organization in order to reduce operational costs of administrative and back-office work, while delivering improved on-shore focus for customer-facing activities• Consistently received 90%+ favorable ratings in employee “Voice of the Workforce” surveys

• Managed commercial governance across ITO and applications contracts to improve margin and process compliance• Developed account portfolio improvement to support accurate revenue forecasting, selling and delivery of services• Led account-wide Process Excellence organization, focused on driving process improvements, improved financial reporting and greater efficiencyAccomplishments include:• Collaborated with HP teams to win multi-billion dollar renewal of Outsourcing Services contract • Consistently received 90%+ favorable ratings in employee Voice of the Workforce surveys

• Implemented resource management tools and tracking for the P&G Account to accurately forecast headcount costs and enable longer term planning of resource needs• Successfully lead effort tracking and reporting for the P&G account, responsible for structure, cross-charging and processes covering $200M+ in services and over 4000 FTE in billing and invoicing• Developed staffing and financial glide paths to manage the movement of over 2000 personnel and related costs into leveraged delivery organizations• Budget Manager for P&G Account HQ Functions, consistently exceeding cost objectives • Project Manager for P&G Account Compass implementation, leading cross-functional project team and integration with HP systemsAccomplishments include:• Saved several million dollars and improved margin by developing more streamlined account cost tools• Drove multi-million dollar annual revenue growth through development and ongoing ownership of resource capacity planning processes with P&G

• Led successful transition and integration of ex-P&G E-Business organization into HP with no disruption in service to end customers• Drove double-digit percentage cost reductions from third party software vendors• Led technology planning, strategic direction setting for collaboration and archiving technologies to meet the business needs of the client• Manager for multiple global technology teams

• Saved $10M+ annually through strategic technology planning and archiving technologies• Consistently delivered services above SLA targets and at or below budget, while rolling out new services and capabilities• Managed global technology organization, significantly improved organization productivity and collaboration, while minimizing organizational concerns of offshoring

• Drove expansion of contact centers to take advantage of new modes of communication using a hybrid insource/outsource technology model to deliver results while limiting cost exposure and risk• Evaluated and implemented new systems and processes to support the company’s contact center consolidation and integration into three Global Service Centers, forming the basis of P&G’s Shared Services infrastructure• Implemented Financial Management processes to meet budget and project targets

• Telecommunications vendor management and contract negotiation resulting in 3x increase in bandwidth at 50% cost reductions• Led network design, implementation and deployment for Europe, the Middle East and Africa to support P&G’s expansion plans in developing markets• Met and exceeded Service Level Agreements

• Start up and train local technology organizations in the APJ Region• Network design, planning and implementation to support explosive Asia regional growth

• Start up and train local technology organizations in the APJ Region• Network design, planning and implementation to support explosive Asia regional growth

• Design, implementation and support of LANs across 50+ sites; managed $30M+ LAN implementation program on time and under budget• Led strategic planning and technology evaluation to enable new technology integration