David Briggs Email & Phone Number

Cincinnati, OH, US

Cincinnati, OH, US

Ashburn, Virginia, US

• Led Contract, Commercial, Revenue, Budget and Workforce Management for the HPE Account
• Developed and implement account processes to move the account from “start-up” to “steady state” mode
• Achieved revenue growth, improve financial performance and customer satisfaction through business processes, strategy and innovation in partnership with Finance, Sales and Delivery organizationsAccomplishments include:
• Brought a mature, business-focused view to account business operations and financial management
• Drove a new P/L cadence, bringing together Account and Delivery leaders to be jointly accountable, resulting in a second-half fiscal year profit improvement of eight percent
• Took over the Account Sales Operations function, and instituted an action-oriented pipeline review to drive improved Sales forecasting, with linkages to Financial and Resource management processes, eliminating.

Ashburn, Virginia, US

• Short term assignment to drive NSSR (Small Deal) Sales Enablement, Revenue and Margin improvement
• Developed a Sales Engagement action plan to identify pipeline risk, and adjacency opportunities based on prior sales and offering heatmaps
• Improved margin and reported margin by two points over six months through analysis of sales and opportunity data and focused actions plans

Ashburn, Virginia, US

• Responsible for Contract, Commercial, Revenue, Budget and Workforce Management, and the Project Management Office, for one of DXC’s largest commercial outsourcing accounts
• Drive revenue growth, improve financial performance and customer satisfaction through business processes, strategy and innovation in partnership with Finance, Sales and Delivery organizations
• Negotiate contract terms, pricing and dispute resolution while maintaining strong client relationshipsAccomplishments include:
• Drove revenue growth by negotiating contract extensions, scope increases and improved terms
• Increased profitability through improved revenue management and reduction of overhead expenses through process improvements
• Developed the account’s offshore organization in order to reduce operational costs of administrative and back-office work, while delivering improved on-shore focus for customer-facing activities

Palo Alto, CA, US

• Managed commercial governance across ITO and applications contracts to improve margin and process compliance
• Developed account portfolio improvement to support accurate revenue forecasting, selling and delivery of services
• Led account-wide Process Excellence organization, focused on driving process improvements, improved financial reporting and greater efficiencyAccomplishments include:
• Collaborated with HP teams to win multi-billion dollar renewal of Outsourcing Services contract
• Consistently received 90%+ favorable ratings in employee Voice of the Workforce surveys

Palo Alto, CA, US

• Implemented resource management tools and tracking for the P&G Account to accurately forecast headcount costs and enable longer term planning of resource needs
• Successfully lead effort tracking and reporting for the P&G account, responsible for structure, cross-charging and processes covering $200M+ in services and over 4000 FTE in billing and invoicing
• Developed staffing and financial glide paths to manage the movement of over 2000 personnel and related costs into leveraged delivery organizations
• Budget Manager for P&G Account HQ Functions, consistently exceeding cost objectives
• Project Manager for P&G Account Compass implementation, leading cross-functional project team and integration with HP systemsAccomplishments include:
• Saved several million dollars and improved margin by developing more streamlined account cost tools

Palo Alto, CA, US

• Led successful transition and integration of ex-P&G E-Business organization into HP with no disruption in service to end customers
• Drove double-digit percentage cost reductions from third party software vendors
• Led technology planning, strategic direction setting for collaboration and archiving technologies to meet the business needs of the client
• Manager for multiple global technology teams

Cincinnati, Ohio, US

• Saved $10M+ annually through strategic technology planning and archiving technologies
• Consistently delivered services above SLA targets and at or below budget, while rolling out new services and capabilities
• Managed global technology organization, significantly improved organization productivity and collaboration, while minimizing organizational concerns of offshoring

Cincinnati, Ohio, US

• Drove expansion of contact centers to take advantage of new modes of communication using a hybrid insource/outsource technology model to deliver results while limiting cost exposure and risk
• Evaluated and implemented new systems and processes to support the company’s contact center consolidation and integration into three Global Service Centers, forming the basis of P&G’s Shared Services infrastructure
• Implemented Financial Management processes to meet budget and project targets

Cincinnati, Ohio, US

• Telecommunications vendor management and contract negotiation resulting in 3x increase in bandwidth at 50% cost reductions
• Led network design, implementation and deployment for Europe, the Middle East and Africa to support P&G’s expansion plans in developing markets
• Met and exceeded Service Level Agreements

Cincinnati, Ohio, US

• Start up and train local technology organizations in the APJ Region
• Network design, planning and implementation to support explosive Asia regional growth

Cincinnati, Ohio, US

• Start up and train local technology organizations in the APJ Region
• Network design, planning and implementation to support explosive Asia regional growth

Cincinnati, Ohio, US

• Design, implementation and support of LANs across 50+ sites; managed $30M+ LAN implementation program on time and under budget
• Led strategic planning and technology evaluation to enable new technology integration