Responsible for managing and developing ScopServ’s product line and customer base.Support Manager: responsible for managing our internal support team of expert software developers. Also responsible for managing customer issues, maintaining excellent customer relations as well as service delivery.Product Manager: responsible for identifying and implementing product enhancements, new technology partners, managing project priorities, Quality Assurance Procedures and Testing, New Product Introduction, Product Bulletins, internal and partner Training, and writing all Product Technical and Social Network Documentation. Also responsible for the construction and maintenance of all Interoperability labs.Product Architect: Subject Matter Expert with full knowledge of all company product lines.Project Manager: responsible for working with strategic partners and end users to implement new product sales. DAVID J. BRILLERT // Channel Manager Phone: 647-931-1466 Ext 410 Cell: 416-414-8967david_brillert@scopserv.com www.scopserv.com

Identified new product and business opportunities and secured vendor contracts to further grow business.Responsible for securing exclusive contracts for distribution of Digium and Allworx product lines in CanadaSecured rights to sell 3Com, Linksys/Cisco, Grandstream, Snom, Cyberdata, Multitech Systems, Quintum, Syspine, Unidata Systems, AT&T, and Sangoma product linesResponsible for NPI (New Product Introduction) to staff and resellers including course creation, product pricing, demo programs, marketing collateral, reseller events, and trade shows.Maintenance of internal company accreditations and certifications with vendors to maintain contract status as required.Chief architect, product manager, and quality assurance manager for the Fireworx Unified Communications portfolioIn house sales engineer, 3rd tier technical support, external field engineer (when required)Channel Service ManagerArchitect and Chief engineer of all internal verification and interoperability labs.Trained Delphi Solutions, MBTel and Sasktel sales and technical engineers to certify on Nortel Networks BCM certification requirementsArchitect, product manager, interoperability manager, documentation writer, subject matter expert, and quality assurance manager for ScopServ product line.

Single Nortel technical liaison for Bell Canada Corporation to manage escalations and support issues into Nortel Networks Global Customer Care Services organizations (CTS), technology and designPerformed on-site visits to high profile customers on behalf of Nortel Networks and Bell Canada to manage escalationsWorked with Nortel NPI, service readiness, and PLM (Product Line Management) to secure beta trial programs for Bell CanadaMigrated and trained the Nortel Enterprise Voice Global Customer Services organization to Clarify ClearSupportAssisted design and field support organizations to migrate to Clarify ClearQuality ensuring a streamlined flow of information between all levels of Nortel customer support and design.Canadian prime for Clarify ClearSupport Enterprise Voice case management softwareMember of Clarify steering committee for E-Portal solutions and as such presented solutions, business cases and metrics to Nortel Networks executive to get items ratified and implemented.Generated on-going weekly and monthly reports for various external partners, internal support groups and Nortel Networks executives across North America.Developed internal Product Knowledge Transfers and trained Nortel SL1 design team on Business Communications Manager.Numerous Project Management roles including a Symposium Call Center PVI initiative with Bell Canada to reduce the number of issues created by Platform Vendor Independence and increase PVI profit margins.

Sales engineering, deployment and project management of Nortel Networks solutions based on the following products:Nortel NorstarNortel Voice Messaging platformsDeployment and installation of Nortel Companion wireless phone systems.Call center project management and roll out of Minuet, Prelude, and Cinphony contact center platformsComputer Telephony Integration beta testerPaging systems and peripheralsCall accounting softwareNew Product Introduction to sales and technical teams.Pre and post-sales support

Nortel Networks ITAS liaison to field trial new products before released to public.Deployment and project management of Nortel Networks solutions based on the following products:Nortel NorstarNortel Voice Messaging platformsDeployment and installation of Nortel Companion wireless phone systems.Call center project management and roll out of Minuet, Prelude, and Cinphony contact center platformsComputer Telephony Integration beta testerPaging systems and peripheralsCall accounting softwareNew Product Introduction to sales and technical teams.Pre and post-sales support