David Britton Email & Phone Number

Bolton, Ontario

• In record time, vaulted sales 24% YOY - much higher than Honda's Canada national increase of 2%.• Turned around CSI from below zone to above zone in both sales and service.• Conceived both quality-control and promise-time processes that slashed customer complaints 90%.• Partnered with Service Dept. BDC to more effectively schedule appointments, which boosted per-day capacity and productivity 15%.• Through unwavering focus, kick-started front-end profit on used retail vehicles… Show more • In record time, vaulted sales 24% YOY - much higher than Honda's Canada national increase of 2%.• Turned around CSI from below zone to above zone in both sales and service.• Conceived both quality-control and promise-time processes that slashed customer complaints 90%.• Partnered with Service Dept. BDC to more effectively schedule appointments, which boosted per-day capacity and productivity 15%.• Through unwavering focus, kick-started front-end profit on used retail vehicles over $700.00 per unit while also ramping up volume YOY 18%. Show less

Newmarket, Ontario

• Introduced a range of sales and service processes that doubled service gross profit levels and F&I dollars per car in just 4 years.• Elevated gross profit levels by $1 million in 5 years while keeping expenses relatively constant. • Attained top extended warranty penetration in Canada (out of hundreds of Kia dealerships) in 2014.• Consistently ranked top CSI out of 100+ dealerships in Central Region. • Won "DealerRater Dealer of the Year" accolades in 2014 citing the… Show more • Introduced a range of sales and service processes that doubled service gross profit levels and F&I dollars per car in just 4 years.• Elevated gross profit levels by $1 million in 5 years while keeping expenses relatively constant. • Attained top extended warranty penetration in Canada (out of hundreds of Kia dealerships) in 2014.• Consistently ranked top CSI out of 100+ dealerships in Central Region. • Won "DealerRater Dealer of the Year" accolades in 2014 citing the highest client-submitted online reviews.• Bestowed the "Innovative Digital Award" in 2013 by Kia Canada acknowledging superb online presence.• Led a 5-person team in submitting a how-to video on sales-to-service hand-off which placed 1st in the 2013 Global Hand-Over video contest, beating out thousands of Kia dealerships worldwide.• Picked by Kia Canada officials to serve on the 4-person GTA Kia Dealer's Board and allocate the spending of advertising dollars, which tripled monthly site traffic after only 2 months. Show less

Conceived a training program for approximately 100 Sales Consultants and 25 F&I Managers serving 15 dealerships, all of which realized higher performance levels.

Thornhill, Ontario

Thornhill, Ontario