David Brock Email & Phone Number

Hillsboro, Tx, Us

Assisted with the business and technical side of Automotive Technologies. The business sells, services, and installs automotive tools for car dealer ships and major mechanic shops.Currently putting up a website to resell major brands to our clients. I do go onsite to assist with installs and services. Helps me meet customers and learn about the business.

All aspects of end user support in a multifaceted environment with many levels of user technology knowledge and requirements. Account creation throughout the many different software and hardware needs and requirements. Maintained hardware inventory and users associated to said hardware. Device imaging with backup and restore requirement for the user community.

Configuration, installation, and support of enterprise class routers and modems for wireless cellular networking and SD-WAN. Assemble and configure LTE POTS replacement solutions for voice, alarm, elevator, and fax.

Day to day helpdesk tasks in support of a group of Data Scientists, Researchers, and Engineers. Monitor endpoints with a variety of management tools for Windows, Linux, Mac OSX, and Pop!_OS. Deployed and maintained workstations and servers on site and at co location (the company would have ~6 ongoing ventures with internal and external dependencies and server requirements). G Suite Administration and Office 365 support. All while developing my DevOps skills.

San Diego, California, Us

Dynam.AI provides leadership and tailored solutions in artificial intelligence to organizations worldwide. Executed by a team of highly experienced professionals, our clients benefit from best-in-class approaches and algorithms to solve their most difficult problems for Prediction, Forecasting, Detection, and Recommendations. Dynam.AI speeds time to delivery, saves upfront costs, reduces risk and delivers optimized results.

Prepared, delivered, and supported desktops, laptops, and peripherals for a variety of organizations.Assisted in trouble shooting various network and application issues to the client’s full satisfaction.Ticket / case / incident management to include escalation with proper issue information for all parties involved. Account maintenance across a broad range of products.

Austin, Texas, Us

Expertly provide the installation, training, and support of innovative document management software (XDOC).Charged with the installation, training, and support of FaxAgent fax software both on-site and hosted.Assist in SIP, VIOP, & SMTP traffic resolution and provide SQL Maintenance, trouble shooting and updates.Manage client relationships and provide ongoing needs assessment; diagnose, identify, isolate and analyze problems.Resolved customer technical issues through diligent research, reproduction, and troubleshooting utilizing system administration, networking and software tool sets.Supplied direction and guidance regarding developing, testing, and implementing system upgrades.Directly responsible for hardware and additional software support.

Pleasanton, California, Us

Providing extensive proactive guidance and advice to top-tier customers.Managed client relationships and provide ongoing needs assessment and supervised operations. Recognized urgency from a business-impact level and acted accordingly.Provided complex technical support via email and telephone help line to all internal and external users.Resolved complex problems in a timely manner and drove to completion; managed customer escalations as necessary.Facilitated the engagement of resources and provided status and relevant updates; worked to generate and develop subject matter expertise within the team.

Exton, Pa, Us

Expertly provided desktop, server, procurement, installation and support; charged with Active directory & Exchange installation, support and training.Responsible for all Phone system administration, license Management and internal support from desktop to firewall with international site locations.Directly responsible for Cisco Wireless Networking / Security. QA Support, product testing and NOC administration.Achieved a very high 99.9% network uptime, reported weekly to management.Provided Network security, planning and diagnosis; on-site and remote installation, support and training of the eB product suite.Author and drive use of knowledge articles as a principle information resource.

Provided the study and implementation of NAI firewall and PGP products.Concentrated Unix admin research as related to network security components.Responsible for the installation of one of the world’s largest PPTP based VPN networks.Charged with the installation, training and support of Network Associate Helpdesk products.Directly responsible for the planning, consulting and implementation of Helpdesk related best practices.Established escalation routines, based on business rules, for notification of critical IT issues.

Global, Us

Served as the Call Center Supervisor and charged with phone system administration and statistical reporting.With security clearance acted as a liaison between clients and technical staff.Charged with the installation and maintenance of Windows servers for intranet and databases.Provided extensive statistical reporting for both military and civilian departments.Directly responsible for the installation, training and support of Helpdesk tracking products.Provided implementation of push technology products for updates of IT issues; obtained military security clearance.