IT Delivery Management for GM's Customer Care & After Sales business unit. As a leader in the Global Data, Artificial Intelligence & Analytic Services team, I was focused on delivering new data analytic capabilities to assist business partners with increased service lane revenue, competitive analysis and optimizations of supply chain costs.

IT Program management of Vehicle Safety data analytic program initiatives focused on emerging safety issue identification and field action support in order to comply with GM's Valukas report obligations to 3rd party monitors. Program management of IT data analytic initiatives focused on reducing GM's annual warranty spend by $1B per year.

Oversight for multiple projects under a broader initiative to consolidate disparate databases and establish a new GM Enterprise Data Warehouse. Responsible for indirect and leveraged team of technical and business resources, project management including Agile methodologies, timelines, costs and resourcing.

Management and administration of the St. Catharines Information Technology Site Support personnel and obligations as directed by the Global Plant Operations IT division. Responsible for local team of 10 technical resources, and several leveraged resources associated with new program launch actitivies, supporting all site information technology activities including networks, voice, locally hosted virtual and physical servers, applications, and client interfaces including desktops, laptops, printers scanners, truck terminals and call pendants.

Management and administration of the St. Catharines HP/GM local Information Technology portfolio supporting the Engine, Transmission, and Components Plants as well as Manufacturing Design customers. Responsible for Client Relationship, Contracts, New Business growth, Financial, Human Resource, and Project Management including technology for new product Launches.

Working with the Client Delivery Executive, the Service Delivery Leader and the Application Delivery leader, David was ultimately responsible for delivering the contracted information technology service level metrics, achieving customer satisfaction and reference-ability, and overall account profitability and growth for the Hitachi client. Coordinated delivery of leveraged helpdesk, network, application, engineering design, web-hosting, EDI, and server hosting support services.

Management and administration of the St. Catharines EDS IT outsourcing contracts with GM, for their Engine, Transmission, and Components Plants as well as the Manufacturing Design group. Responsible for Client Relationship management, Contract Management, New Business growth, Financial Management, Human Resource Management, Project Management and new product Launches. Managed up to 72 dedicated support staff including 6 managers/supervisors in 4 geographic locations. Oversaw 5 independent customer contracts in excess of $18M per year, a regional training centre and Business Partner support for the CIBC and TD banks as well as infrastructure and programming support for a number of other non manufacturing clients.

Management and administration of the client's information technology outsourcing contract. Responsible for client relationship, satisfaction and overall financial accountability. Oversaw delivery of site specific applications, client device move/add/change, servers, phone and network support.

Management of Oshawa Metal Centre GM customer information technology ourtourcing contract. Direct leadership of 11 Systems Engineers providing on site support services, and indirect responsibility for multiple leveraged and remote resources supporting the site. Responsible for H/R including salary administration, budget, finance, P&L, forward planning, business and technical proposals, appraisals and career planning, workload control, information protection and disaster recovery, customer interface and negotiations.

Provided information technology support for the EDS/GM information technology portfolio at the Car Assembly Plant, Stamping Plant and the Battery Plant, and assisted with the GMT800 truck launch at the Truck Assembly Plant. Member of Mid-Size Car Division (MCD) Contingency Management project team, who, through a 10 month project, set the standards for all MCD site disaster recovery plans Participated in hiring interviews, assign/managing workload, acted as primary customer interface, created individualized technical/non-technical skill development plans within the bounds of customer requirements, performed appraisals and administered Performance Improvement Plans. Responsible for Client Relationship management, Contract Management, New Business growth, Financial Management, Human Resource Management and, Project Management. Team and Technical Leader of Material Handling, Materials Management and Technical Support teams consisting of 5 to 11 Systems Engineers. Development, maintenance programming, and 7/24 support of a real-time, asynchronous message passing, interrupt driven client/server material handling system consisting of integrated AS/RS, AGV, Monorail and Inverted Monorail systems.