Responsible for developing web based applications using Oracle, SQL Server and Access databases. This included direct customer involvement to develop business and technical and project strategies. • Utilized an agile web development model that followed planning, requirement analysis, designing, coding, testing and documentation.• Maintained desktop support tools, installation, training, daily maintenance and technical service issues. • Provided solutions to problems relating to… Show more Responsible for developing web based applications using Oracle, SQL Server and Access databases. This included direct customer involvement to develop business and technical and project strategies. • Utilized an agile web development model that followed planning, requirement analysis, designing, coding, testing and documentation.• Maintained desktop support tools, installation, training, daily maintenance and technical service issues. • Provided solutions to problems relating to both customer and product support.• Developed final requirements, testing and implementation strategies for the project. Show less

Responsible for integrating project management methodologies that encouraged teamwork, face-to-face interaction and collaboration with the customer.• Design and development such as developing Keycite call logging system, Telephone Account Management (TAM) call logging system, Intranet reporting tools for TAM, web based applications such as MARS, TIDE and RiBS, Email programs, logout board and other programs. • Other responsibilities included installation, training, day-to-day… Show more Responsible for integrating project management methodologies that encouraged teamwork, face-to-face interaction and collaboration with the customer.• Design and development such as developing Keycite call logging system, Telephone Account Management (TAM) call logging system, Intranet reporting tools for TAM, web based applications such as MARS, TIDE and RiBS, Email programs, logout board and other programs. • Other responsibilities included installation, training, day-to-day maintenance and trouble shooting. Show less

Responsible for providing solutions to customers’ specific legal issues• Assisted customers with search techniques to help create queries in order to obtain legal support. • Assisted teaching customers the functionality of several platforms including Premise, Folio, Westcheck, Westmate and Citelink.• Computer program development, including a scheduling program and error reporting programs. Programs developed increased efficiency and built cost-effective solutions.