David Broida Email & Phone Number

Design and publish websites, for both corporate and individual clients. Use the following software packages to construct web-pages: Microsoft FrontPage, Photoshop, and iWeb. In-depth experience with a variety of software packages. Responsible for providing hardware and software technical support for customers. Perform software and hardware repairs and upgrades. Perform installations for operating systems and many desktop application packages. Provides tutoring for individuals on an as needed basis.

New York, Ny, Us

Repricing and replacement of stock items to clearance area, scanning barcodes to determine where the stock items are to be placed, assisting customers when appropriate. Removed security tags from items being shipped out.

Seattle, Wa, Us

Baltimore, Md, Us

Washington, D.C., Us

Fort Mill, Sc, Us

Facilitated Windows XP to Windows 7 migrationPerformed Refreshes on both desktop and laptop computersSent refurbished computers back to manufacturerResolved user issues or escalated to Compucom Help Desk

Falls Church, Va, Us

Used VMWare service manager to document refresh ticketsMaintained a shared Outlook Calendar and Inbox folder to coordinate schedule for all migration deployment techniciansUsed Microsoft Lync for communication to technicians and supervisors via telephone and chatScheduled user appointments for technicians; if the customer was rescheduled more than twice, the appointment was escalated for further actionParticipated in Bi-weekly teleconference staff meetingsProvided feedback to peers and supervisorsCreated a documentation book for VSM and How to schedule refreshes

Menlo Park, Ca, Us

Performed Windows XP to Windows 7 MigrationPerformed Office 365 upgradesPerformed refreshes on both desktop and laptop computersSent refurbished computers back to manufacturerResolved user Issues or escalated to Help Desk

Fort Mill, Sc, Us

Facilitated Windows XP to Windows 7 migrationPerformed Refreshes on both desktop and laptop computersSent refurbished computers back to manufacturerResolved user issues or escalated to Compucom Help Desk

Dubai, Ae

• Used Active directory to look up user accounts and reset passwords• Assisted users with troubleshooting issues on phone• Documented all calls in Remedy documentation software• Resolved issue or escalated ticket to Whitemarsh Command Center

• Attended the Maryland State Fair at the Democratic booth and spoke to voters and gave out campaign materials as requested• Called voters to ask for their support as volunteers and to vote for the Senator, used a computer to input responses• Made lawn signs for voters and for election sites• Sent out mailings to contributors

Responsible for researching customers needs. Also responsible for managing special orderprojects that require customized construction, from the price quotation to final shipping, andfollowed up with the customer with any issues or problems concerning installation of the product.

Performed all web development using Microsoft Front Page, native HTML and custom graphicsusing Adobe Photoshop. Worked with application developers and database designers to provide agraphical user interface for web based retrieval. Developed approximately 240 web-based userdata entry screens as part of a customized web-based application for the health care industry.Responsible for troubleshooting all technical issues associated with the operation of the web sitesand interfaces. Provided technical support for corporate clients relating to all desktop issues.Configured and deployed all new workstation installations for corporate clients.

Provided first level end user support for desktop applications and PC hardware. Performed variouslogistic support activities.

Computer Science Related

Hs Diploma, General Studies