• Provide customer technical support by phone, web chat, video conference and email • Provide customer quotations based on application evaluation and discussion • Provide general customer support as needed (account set up, ordering, order tracking, etc.) • Document call activity and quotations in CRM tool • Identify and categorize product accessories (website) • Assist with manufacturer and product online search listing • Identify potential suppliers and product technologies • Write application whitepapers, FAQs, and offer technical advice to industry publication questions • Maintain advanced technical knowledge on all our product categories and brands • Proactively assist in improving customer support processes • Wire and configure products for test lab (evaluation and customer support) • Maintain knowledge of industry agency approvals (UL, IEC, CSA, CE, etc.) • Support all business areas as needed

Research and analyze data such as customer design proposal and specifications to determine feasibility Design systems and products with consideration of cost,schedule and overall performance.Oversees all aspects of design, development, construction and testingHelped to create modular designs for reduced engineering time and cost in future projectsDesign 3D models, utilizing SolidWorksProvided support for Sales, Purchasing and Manufacturing teams on site and in the field. Direct focus to necessary steps in the manufacturing and engineering processesReview designs to determine signs of failure and critical points early in the project timelineCreate and maintain correct documentation by ISO9000

Create project related drawings and designs, thru interaction with sales, engineering and customers. Drawings created using AutoCAD ®Create bill of materials from drawings to allow project quotingWork with installation contractors as needed to assist in Sales Quotation processAssist Sales Department in managing installation projects. Provide technical support for installations in the field, including but not limited to; technical assistance to sales and contractors consisting of pre-design measurements, material sourcing, installation and warranty audits. Travel as necessary to potential project sites to assist in the quotation process. Interface with other team members, management and technical staff on projects to define and implement engineering solutions that meet company objectivesApply knowledge of mechanical operating system design, materials, design definition principles requirements in order to create mechanical system designsWork independently, plan research and develop programs and exercises with considerable latitude in determining technical objectivesAssist plant manager in compiling data for production process

• Designed environmental chambers according to project deadlines,budget and customer requirements• Programmed Allen Bradley PLCs using RSLogix 5000 • Developed HMI for environmental systems in Visual Basic/C#• Created Schematics, Mechanical Assemblies and P&IDs for environmental systems utilizing AutoCAD• Troublshooted and repaired issues with electrical and mechanical components on site. • Tested and calibrated various types of sensors (Flow rate, thermocouple, pressure transducer)• Created and maintained SQL Databases

Assisted mechatronics team with various projectsProgrammed and worked with with Arduino Uno, Arduino Due and Raspberry PiCode working programs in Matlab, Arduino coding interface, Linex, Python and AutoITModeled hardware with Solidworks to analyze parts needed (ex Vacuum Chamber)Worked on signal processing to change resolution on a signal on command

Assisted Systems Engineers and Flow Analysis teams out in the field in analyzing issues at a Sunoco Fuel Refinery Edited P&ID's associated with said project Contributed to the company by creating a file management system that sent files needing approval to the right people. Basic IT solutions (i.e creating networks, solving computer errors, setting up phones)