Microsoft System Administration:Proficient in managing Microsoft-based infrastructures, including Windows Server, Active Directory, and Group Policy. Ensuring system stability, security, and high availability are my priorities.PowerShell Scripting:Skilled in developing PowerShell scripts for task automation, process streamlining, and system efficiency. I leverage PowerShell to troubleshoot and resolve issues efficiently.Office 365 Administration:Expertise in administering Office 365 applications, such as Exchange Online, SharePoint Online, and Microsoft Teams. Ensuring data integrity, access controls, and compliance is my focus.Networking Skills:Strong foundation in networking fundamentals, troubleshooting connectivity, and collaborating with network teams to maintain equipment.Customer Support and Incident Management:Committed to delivering exceptional support to end-users, logging and tracking incidents, and ensuring timely resolutions.Documentation and Knowledge Sharing:Valuing comprehensive documentation and knowledge sharing to promote continuous learning among team members.Security and Compliance:Prioritizing security best practices and adherence to healthcare regulations to safeguard patient data.Collaboration and Teamwork:A collaborative team player, engaging with cross-functional teams to optimize technology-driven solutions.Let's connect and explore how my technical expertise can contribute to your organization's success in delivering exceptional healthcare services.

Responsible for providing technical support and deployment services to various clients for their project needs.Essential Functions:• Deployments of new computer hardware or moves, and existing computer operating system upgrades• Physical installs/placement of equipment, cabling, data backup and transfer, imaging, basic configurations, standard application installs/setups, profile transfer, and preparation of old devices for disposal or re-deployment• Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware• Remote and basic desk-side technical support including remote control of end users’ devices• Troubleshooting and repairing desktop computers to ensure they interconnect seamlessly with multiple systems such as network drives, and all business productivity applications• Working independently to troubleshoot all support requests and follow escalation policies• Participating in testing, documentation and implementation of assigned projects• Computer and/or server moves and deployments, computer arm installs, and other hardware deployments

I served as the IT Coordinator for JefferyM Consulting, a full-fledged staffing and consulting firm. As such, I perform all hardware and software issues, maintenance, and repair in addition to handling the technological needs of new and existing employees. In this vein, I kept careful tabs on costs and inventory, ensuring we work efficiently and within budgetary constraints.I manage two networks based in separate physical locations. My security compliance knowledge is unparalleled, and I was responsible for keeping JefferyM compliant with a number of security protocols, including GDPR. Furthermore, I make sure all data is within proper parameters and tracked. When data destruction is necessary, I provide certification thereof. Network support and help desk issues are within my purview, as are Office 365 and Windows administration and warranty maintenance.

When I started as an IT Associate for Cornerstone Defense, my career shifted in a new direction, allowing me to explore my passions as regards technology. I served as a project manager for a number of technological controls while at the same time maintaining all Office 365 administration and maintenance.In addition to becoming CompTIA A+ certified, I handled and managed physical security logs as well as supporting upward of 30 employee workstations across Virginia and Maryland.I led forward-thinking recruiting initiatives across areas of Cloud architecture, systems, and network engineering, systems and network security, applications development, and business process management. I also handled some recruiting and HR responsibilities, collaborating among hiring managers and team leaders to define competencies and manage requisitions. I contacted hundreds of individuals weekly to market company services, generate referrals, and work on tailoring resumes to chosen positions. In fact, I built a database specifically for recruiting.By reviewing compensation and benefit packages for all hired candidates, including breakdown of annual salary, signing bonuses, bonus structure, healthcare coverage, vacation, and stock awards, I ensured that proper people were in the right roles, ensuring success for all involved.

My time as an Off Premise Sales Representative in the United Division for the Breakthru Beverage Group afforded me the opportunity to establish and cultivate strong, mutually beneficial customer relationships in competitive markets, thereby significantly increasing revenue and strengthening market shares.My unique skillset was imperative in my quest to strategically steering sales through adeptly directing advertising, pricing, and product placement; my role in crafting promotional emails and social media content was also key in my endeavors. The results of these efforts were evident: I repeatedly achieved my monthly and quarterly sales goals for a multitude of high-profile accounts. Through my solid understanding of key technology, I worked to expertly evaluate market data to make prompt adjustments to market challenges and developing viable solutions before problems became acute. In addition, I independently earned a Wine & Spirits Education –Trust Level 2 Certificate and was recognized for achieving top status from a number of suppliers.

As Operations Assistant at Human Movement Event Management Services, I worked to coordinate events, served as an announcer, and designed events to best meet the needs of all involved. In this role, I honed my public speaking skills, extensively orating and serving as an MC to energize event participants.Furthermore, I was at the forefront of initiatives designed to drive results. I had a key role in handling sponsored promotions and worked tirelessly to optimize resources via planning and prioritizing volunteer workflows.I am proud to have increased the bottom line by generating high-level sponsors and the promotion thereof and proactively resolved wide-ranging customer service issues with strong customer service skills. In addition, my abilities to prioritize tasks and work efficiently were solidified in this role.