• Conduct real-time 24/7 security monitoring and intrusion detection analysis for all KPI networks, servers, cloud platforms, and endpoint (laptop, desktop, mobile, and internet of things/IOT) systems.• Support client deployments by participating in security reviews for client solutions, partnering with clients and KPI project teams to establish security protocols, and training field teams to perform and remediate vulnerability assessments.• Research emerging threats and vulnerabilities… Show more • Conduct real-time 24/7 security monitoring and intrusion detection analysis for all KPI networks, servers, cloud platforms, and endpoint (laptop, desktop, mobile, and internet of things/IOT) systems.• Support client deployments by participating in security reviews for client solutions, partnering with clients and KPI project teams to establish security protocols, and training field teams to perform and remediate vulnerability assessments.• Research emerging threats and vulnerabilities to aid in the identification and analysis of network incidents, and support the creation or improvement of security controls, policies, and standards.• Provide incident response support, including mitigating actions to contain activity and facilitating forensics analysis when necessary.• Correlate events and activities across systems to identify trends of unauthorized use.• Review alerts and data from sensors and document formal, technical incident reports.• Test new systems and manage cybersecurity risks and remediation through analysis.• Validate and maintain incident response plans and processes to address potential threats.• Compile and analyze data for management reporting and metrics.• Monitor relevant information sources to stay up to date on current attacks and trends.• Analyze potential impact of new threats and communicate risks.• Perform root-cause analysis to document findings and participate in root-cause elimination activities as required.• Monitor threat intelligence feeds to identify a range of threats, including indicators of compromise and advanced persistent threats (APTs).• Identify the tactics, techniques, and procedures (TTPs) of potential threats through the MITRE ATT&CK or similar frameworks.• Participate in the creation of enterprise security documents under the direction of the IT Security Manager, where appropriate.• Maintain and audit user accounts and licenses, asset records, support tickets, and administer cyber security training. Show less

• Train new and existing employees.• Collaborate with Network Design Engineers to create configuration procedure documentation and to ensure proper implementation.• Regularly attend Quality Assurance meetings, as well as meetings with leaders from other departments, to help maintain a low error rate and to constantly find new ways of operating in the most efficient way possible.• Act as a point of escalation to resolve issues that level 1 and 2 technicians are unable to… Show more • Train new and existing employees.• Collaborate with Network Design Engineers to create configuration procedure documentation and to ensure proper implementation.• Regularly attend Quality Assurance meetings, as well as meetings with leaders from other departments, to help maintain a low error rate and to constantly find new ways of operating in the most efficient way possible.• Act as a point of escalation to resolve issues that level 1 and 2 technicians are unable to resolve.• Configure routers, firewalls, Access Points, switches, Uninterruptible Power Supplies, and phones using Putty or HyperTerminal client software to enter command line statements via a serial interface to the devices or via a web GUI.• Troubleshoot issues with network equipment to initiate Return Merchandise Authorizations (RMA) with device manufacturers.• Submit Manufacturer Support Tickets and work with their Support Technicians to resolve equipment problems.• Prioritize and manage Project Team requests for equipment configuration.• Assist Network Engineers in developing and testing the production device configurations.• Build Client configuration procedure documents to augment Engineering provided documentation.• Coordinate with the NOC/Help Desk to solve configuration problems and troubleshoot client installation problems. Show less

• Installed and configured computer hardware, operating systems, and applications • Monitored and maintained computer systems and networks • Communicated to staff and clients, either face-to-face or via email, to help set up systems, fulfill service requests, or resolve issues; resolved over 500 tickets • Troubleshot system and network problems and diagnosed and solved hardware or software faults; replaced parts as required • Documented solutions; contributed many articles to… Show more • Installed and configured computer hardware, operating systems, and applications • Monitored and maintained computer systems and networks • Communicated to staff and clients, either face-to-face or via email, to help set up systems, fulfill service requests, or resolve issues; resolved over 500 tickets • Troubleshot system and network problems and diagnosed and solved hardware or software faults; replaced parts as required • Documented solutions; contributed many articles to external and internal knowledge base • Followed diagrams and written instructions to repair a fault or set up a system • Supported the roll-out of new applications; thoroughly tested new releases of mobile applications in pre-stage, stage, and production environments • Regularly monitored and updated company inventory • Set up new users' accounts and profiles and dealt with password issues Show less

• Provided exceptional and professional customer service to clients• Consistently received high customer satisfaction ratings and positive feedback• Logged all client contacts into the appropriate ticketing tool• Troubleshot, diagnosed, and resolved application issues following standard operating procedures and using knowledge support tools, resolved over 1200 tickets• Performed remote desktop support on remote clients’ computers via RDP, SCCM, or Bomgar• Escalated issues… Show more • Provided exceptional and professional customer service to clients• Consistently received high customer satisfaction ratings and positive feedback• Logged all client contacts into the appropriate ticketing tool• Troubleshot, diagnosed, and resolved application issues following standard operating procedures and using knowledge support tools, resolved over 1200 tickets• Performed remote desktop support on remote clients’ computers via RDP, SCCM, or Bomgar• Escalated issues, situations, or problems requiring urgent attention to Level II Analysts, Team Leads or Service Desk Managers• Routed tickets that could not be resolved at the desk to appropriate assignment or resolver groups• Collaborated effectively with other service desk team members to resolve and document unfamiliar issues. Show less

• Taught numerous classes daily in a variety of subjects to 42 students of various age groups• Developed Curriculum• Assessed and documented student performance• Maintained ongoing positive relationships with parents and students• Collaborated with principals, seasoned teachers, fellow teachers, and personal mentors to build on existing knowledge, improve skills, and resolve conflicts

• Delivered nightly classes on topics such as character refinement, lessons from the Bible, business ethics, Talmud, Jewish philosophy, Jewish Mysticism, and Jewish law• Provided daily one-on-one mentoring to cultivate independent study in traditional texts• Director of Youth Education: Ran various educational programs for Jewish youth• Director of Purchasing: Purchased all of the physical needs of the institution on a regular basis• Recruited new participants to join on-going… Show more • Delivered nightly classes on topics such as character refinement, lessons from the Bible, business ethics, Talmud, Jewish philosophy, Jewish Mysticism, and Jewish law• Provided daily one-on-one mentoring to cultivate independent study in traditional texts• Director of Youth Education: Ran various educational programs for Jewish youth• Director of Purchasing: Purchased all of the physical needs of the institution on a regular basis• Recruited new participants to join on-going programs. Built and maintained strong relationships with new recruits• Worked closely with a team of 4-6 Jewish outreach Rabbis as well as Synagogue Rabbis to help develop and implement various learning programs• Studied the Talmud on a very high level, including critical analysis of contradictory texts as well as their subsequent resolution. • Traced the development of Jewish legal precedents and processes, using a step by step methodology, in order to gain an understanding of the law itself, its origins, and how to apply the law to various situations Show less