David Brucker Email & Phone Number

Allentown, Pennsylvania Area

Baltimore, Maryland Area

As co- Chairperson of the Greater Baltimore WALK to End Hydrocephalus. I work throughout the year to raise awareness and provide support to the hydrocephalus community in Baltimore. I am tasked with overseeing all aspects of the event Including : site and route planning, Sponsorship and Volunteer Recruitment as well as fundraising and event day activities. In four years we have increased our fundraising from $12,000 to $50,000

Lutherville Timonium, Maryland

Solicit Donations to support the Law Enforcement against Drugs ( L.E.A.D.)Program in Baltimore

Baltimore, Maryland Area

Hanover, Maryland

Baltimore, Maryland

Hampton Inn Timonium, Md

As a team Member for this 114 room property, I am available to work all aspects of Front Office Operations including breakfast set up.

Hotel Indigo/ Baltimore,Md

Part of the Opening Team of this Brand new Hotel In the Mt. Vernon Neighborhood of Baltimore.

Holiday Inn Express/ Hotel Indigo Baltimore, Md

Implemented a “ standard of the week” to refocus associates efforts in delivering consistent service standardsDevelop quarterly action plans to ensure that the Hotel is meeting or exceeding IHG Service Standards.Coach and motivate all associates to ensure they are following through with all Reward Club as well as service standards and policies

Baltimore, Maryland

• Utilize Opera PMS. •Promoted from position of part time Night Auditor to Full- time Guest Service Agent; Cross trained in various department to assist as needed.•Administrator the Company’s Content Manager Website on IHG’s Corporate Website.•Administrator of hotels “Virtual Concierge” on its social media pages: Including Facebook, Twitter and LinkedIn•Recipient of the “Unsung Hero” award for the Month of May 2011•Conducted a SWOT Analysis of the hotels amenities and services; presented finding to Management for implementation, in order to increase productivity and overall guest satisfaction

Baltimore Maryland

In my role as Night Auditor, I have been instrumental in improving the lines of communication between Guest Service Representatives and Hotel Management, this in turn has allowed for the opportunity to deliver a higher level of guest service. I take an active approach to reconciling all transactions in both the Rooms and Food and Beverage Division; noting challenges and recommending resolutions to problems that I encounter during the overnight. The Insight I have gained from the diversity of the challenges I face while working in this environment has given me the ability to tackle any project with confidence.

Comfort Suites Allentown, Pa & Sheraton , Columbia, Md

Took an active role in training new hires as to the proper Front Desk procedureLearned the importance of creating brand loyalty; as well as how important perception is to an individual's behavior as well as their decision making process.

Allentown, Pennsylvania

224 room HotelUtilized OPERA operating systemAccurately posted charges to guests' and other house accountsPrepared hotel for the next business day.

Atlantic City, New Jersey

1000 Room Hotel; Responsible for a $1500 bankCheck guest in and out of Hotel efficientlyIn my role as lobby host, I worked with various departments within the hotel, to ensure total guest satisfaction.Played an active role in training new hires the proper Front Desk procedures.Learned the importance of connecting with the guest, in order to create a memorable experience.

Associate'S Degree, Hospitality Administration/Management

A Bachelor'S Degree, Business Administration

Obtained High School Diploma, General Studies