A technology expert reporting directly to the Chief Information/Digital Officer (CIO/CDO), participating in the IT strategy that impacts operations of the Bank. As Director of IT Infrastructure, I manage MCB’s IT Infrastructure teams responsible for maintaining all on-prem, SaaS and Cloud systems, including:· Helpdesk.· Security Engineering and Identity & Access Management.· Network administration: Internal network and connectivity to Cloud providers and 3rd party partners.· Cloud administration.· Physical and virtual server administration.· IT Operational Incident / Change and Problem Management.· Data centers and Disaster Recovery management.· New branch office closings/buildouts/openings.· Assist the CDO in strategizing and in the budgeting process. Propose meaningful solutions for the Bank’s strategy as well as for the reduction or containment of the Business as Usual budget. · Enhance or implement policies, procedures, and standards as well as mechanisms to enforce them. · Maintain a high level of security in all systems and technologies and establish KPI and KRI to monitor security readiness. Ensure the infrastructure mechanisms and standard meet regulatory requirements. · Direct and organize Infrastructure related projects. · Identify metrics to most effectively manage the staff and technology initiatives, to produce meaningful results for the organization. · Appropriate prioritization and management of multiple simultaneous tasks and initiatives. · Optimize utilization of infrastructure resources by ensuring proper capacity and performance management, cost optimization and continuous improvement initiatives. · Optimize utilization of the staff by implementing continuous improvement process and mindset at all levels, centralizing the monitoring of processes, eliminating recurring issues, automating manual processes and leveraging technology to shift Business as Usual capacity towards projects / business growth.

As Global Head of IT Services, I manage a global team of around 80 employees supporting Credit Agricole’s (CACIB) IT systems in the Americas (US, Canada, Mexico, Argentina, Chile, Brazil, Columbia) & India, with the following teams:· Platforms (Unix/Linux, Windows, including virtualization such as VMware, Hyper-V, Simplivity)· IT Storage (EMC Isilon, HP 3PAR, Brocade SAN)· Database Administration (Oracle, Oracle EBS, SQL, Sybase)· Network & Telecom (Core Networking [Cisco, Arista] and Network Security [CheckPoint, Fortinet, F5, NetScaler])· Service Desk (Jira, ServiceNow) / Trading Floor Support (Refinitiv-Thompon Reuters, Bloomberg, Symphony)· Data Center Operations (NY, Digital Realty, QTS)· Application Production Support (Middleware: MQ Series, Secure Transport, CFT, Control-M, NetBackup)· Windows Desktop Engineering (Altiris, Desktop/Software imaging)· CyberSecurity Operations Management (Vulnerability remediation, Tenable scans, penetration tests)· Disaster Recovery & Business Continuity planning & management· Service Center (Project management for CACIB’s projects)

Responsible for all Production, Disaster Recovery and Development storage, including installation, configuration, management and maintenance of various infrastructure components:· SAN Infrastructure: HP/Brocade 48000 SAN Directors, HP/Brocade 5300 SAN switches, HP/ Brocade SAN modules for HP Blade Chassis· SAN Storage: Enterprise storage for mission-critical applications (HP XP24000 Disk Array, HP EVA 6400), NAS storage for CIFS file services (EMC Celerra NS-480) & Data Archiving (EMC Centera G4)· Software: Brocade DCFM (Data Center Fabric Manager) & Network Advisor, HP XP Performance Advisor, HP XP Raid Manager, EMC Centera Disk Xtender· Administrationo Research, Evaluate, Recommend, Design & Implement storage strategies for US operationo Develop storage technology roadmaps for next 3 yearso Implement 24/7 Data Center monitoring for all SAN/NAS infrastructure and disk storage hardware and softwareo Write technical documentation and procedures for all storage-related environmentso Assign LUNs to servers, manage replication as requested by platform administrators

· Designed and implemented corporate and trading floor network solutions based on Cisco Catalyst 4000 & 6500· Installed and setup internal IP networks and ISP connectivity for branches in Argentina, Chile & Brazil· Monitored network infrastructures for trading floors & market data feeds· Supported IP & telco networks for all US and Latin America branches including Frame Relay and T1 backbone· Managed data center network rebuild from NY to NJ

Responsible for the integration and second level support of various Market Data Systems including Bloomberg, Prebon, Cantor, running on Windows, Solaris and HP-UX in addition to the Reuters Data Feed (RDF).