David Bryant Email & Phone Number

Texas, United States

Investing in a diversified portfolio of equities and digital assets, with a focus on both stable, blue-chip stocks and high-growth opportunities in cryptocurrency and blockchain technologies. Dedicated to building a balanced approach across asset classes, combining established market strategies with cutting-edge digital investments.

Published my first novel. Available on Amazon Kindle for download and now available in paperback! https://www.amazon.com/author/david.bryant

Goleta, California, US

• Multi-site management of rental expansion, intake operations, revenue cycle, and customer experience projects
• Project manager for cross functional leadership initiative for rental business
• Responsible for key decision making for operational activities and setting strategic goals for department
• Established and executed new revenue opportunities, cost reduction initiatives, tracks progress, and drives accountability of projects related to rental commercial operations
• 7 figure revenue growth and turnaround from negative 22% EBITDA to a 40%+ EBITDA business
• P&L management responsibility ($12M+) for the Patient Services teams; led team to achieve overall profitability in rental channel and has continued to expand gross margin results

Goleta, California, US

• Led high volume multi-site customer care operations for medical device industry leader
• Developed and executed team KPIs, which resulted in significant improvements across all key metrics such as Answer/Abandoned Rate (22.5% improvement), ASA/Service Level (37% improvement), SA (71% improvement), FCR, and.
• Implemented call center technologies such as a WFM Platform, Customer survey/CSAT, and actively made improvements to Salesforce (CRM), which has reduced cost and improved team performance
• Worked collaboratively with senior leadership across the organization to ensure business initiatives are in alignment with the customer experience
• Responsible for escalation team for resolution and tracking of BBB/executive level complaints
• Performed budget management including capacity planning, headcount, and continuous improvement

Denver, CO, US

• Managed daily operations for Patient Retention, Adherence, and outbound Clinical teams
• Worked cross functionally to drive revenue, cost reduction initiatives, and report out progress to senior leadership
• Streamlined workflows and improved results by focusing on medication management and patient loyalty
• Oversight of a clinical operations team which specializes in medication interventions to address therapy gaps and improve patient care

Denver, CO, US

• Managed multi-site customer care operations across three states with 120+ indirect reports as well as an independent Quality team for the enterprise
• Led supervisors and team leads to establish control and monitoring mechanisms on KPI’s (call center and insurance processing functions)
• Oversaw and executed continuous improvement projects aimed at streamlining processes for better labor utilization, increase visibility of metrics and improving service
• Prepared and presented weekly/monthly reports on operational performance to senior management

Denver, CO, US

• Led the operations of the Insurance Verification/VAS outbound call team and focused on achieving continuous improvement and operational excellence
• Managed the Quality team to ensure data accuracy and implemented a new QA process (NICE) to allow for real time coaching and feedback to individual teammates
• Directed staffing/OT strategy by consistently focusing on the operational budget to minimize labor costs
• Served on the DaVita RX Communications Team, and was selected to host the 2015 Quarterly Leadership calls

Plano, Texas, US

• Practice management-provided daily leadership to realize maximum profitability and excellent customer satisfaction
• P&L responsibilities for office; responsible for achieving monthly/yearly goals
• Oversaw hiring and training for office; completely re-staffed office to improve performance

US

• Operated as an independent authorized dealer for T-Mobile USA and Clear
• Managed all aspects of the business including operations, purchasing, selling, marketing, accounting, hiring, and training

• One of the founders and integral member of startup team
• Experience in planning/analysis, acquisitions, and financial modeling
• Responsible for market research, competitive analysis, and product management
• Performed detailed on-site and analytical due diligence for potential acquisitions
• Made presentations to private equity and other senior partners
• Partner/Marketing Director – forerunner of Great River Recruited & trained personnel for Charter Communications in Minnesota Developed commission plans & detailed performance management process Achieved weekly and.

• Responsible for building direct sales teams to increase market share for high growth startup as well as established Telecom companies across the US
• Administrator and Trainer for Astound Broadband project in CA
• Gained 45% penetration in competitive market (47K customers)
• Member of 2 new product launches and multiple product line extensions
• Sales leader for the Metrocast Cable New Hampshire project
• Led direct sales team for Grande Communications in Texas; achieved over 14k sales in highly competitive markets (Corpus Christi, San Antonio, Austin) in 12-month period