David Bryce Abdullah Email & Phone Number

Fort Lauderdale, Fl, Us

Miami, Florida, United States

Melbourne, Victoria, Australia

At Ausnet Utilities Services in Melbourne, Australia, I played a pivotal role in leading, organizing, and communicating with our contracted electricians and plumbers across the greater Victoria region. AT Ausnet, I gained a deep understanding of various public electrical and gas faults and this allowed me to tackle complex problems with ease. I learned about circuit breakers, transmission networks, grids, multi-phase meters, and fuse boxes.We used Salesforce to manage cases, ensuring that customer issues are addressed promptly and effectively.During a significant surge event where over 250,000 people lost power, I stepped up to lead the floor as a supervisor, showcasing my leadership skills and ability to manage high-pressure situations.Despite the challenges, I coordinated efforts seamlessly, ensuring that power was restored as quickly as possible. Additionally, I have been involved in training and mentoring new recruits, helping them understand the intricacies of the job and easing their transition into the role. My experience and skills make me a valuable asset in ensuring the smooth operation of electric grids and delivering excellent customer service.- Managed fault incidents to minimize service disruptions and maintain system reliability.- Analyzed data patterns to identify trends and opportunities for improvement.- Effectively communicated with customers to understand their concerns and provide timely updates.- Provided technical support to resolve hardware and software issues efficiently.- Resolved customer issues promptly to ensure satisfaction and retention.- Suggested and implemented process improvements to enhance efficiency and effectiveness.

Auckland, New Zealand

At Madison recruitment, my job involved taking on temporary roles within the greater Auckland region. The recruiting agency would assign me to these temporary positions where I would step in to perform the duties on short notice. This was often necessary because the companies I worked for were experiencing staff shortages or had team members on vacation, and my role was to provide temporary relief during these periods. Two of the roles I was assigned during this time included Auckland city council services at the central library and fault coordination specialist at Watercare Utilities Ltd.During my time at the Auckland council services & library, the responsibilities encompass a wide range of tasks including tax queries, council website queries, patron assistance, cataloging, circulation desk duties, library maintenance, technology support, interlibrary loans, administrative tasks, events and programs, and resource maintenance. I also performed duties on the computer floor and answered IT-related questions, helped students build CVs, and advised many walk-ins on several visa issues. My assignment timeframe was 3 months.With Watercare Utilites, the role consists of collecting fault reports whether it’s by phone or email and prioritizing our teams to respond in a timely manner. It is crucial that we keep customers informed of the job status, while ensuring Watercare meets the expectations set. We provide in-context advice to customers regarding plumbers, drain layers, leak detection and more. My assignment timeframe was 5 months.- Entered and organized data accurately and efficiently.- Provided support in coordinating and executing various events.- Delivered exceptional customer service to address inquiries and resolve issues promptly.- Aided in onboarding new team members by providing necessary information and training.- Managed inventory stock levels to ensure optimal supply availability.

Jacksonville, Florida, United States

The CRA role is an integral part of a broader team that takes incoming calls from our current and potential client base. The calls consist of trading securities within client accounts (series 7 licensed), financial consulting, explaining our investment vehicles in depth, covering IRS and/or FINRA regulations, and coordinating the proper investment strategy based on current economical conditions.Successful CRAs assist clients with a broader range of needs including money movement (EFTs, bank wires, journal entries, etc.), sending appropriate tax forms, and guiding customers to the appropriate resources via fidelity.com and the mobile application. Vast knowledge of programs including RWOE, Salesforce, ECA, Mainframe, Focuspoint, XTRAC, ID Gateway, ICP, My GPS, Service Center, Glance, Microsoft office, teams, Zoom, and Outlook.

Fuzhou, Fujian, China

I work full-time as a lead teacher and IT specialist for EF China. I've worked in Fuzhou for over 1 year and hold an intermediate-level fluency in Mandarin Chinese with a basic writing level.