Information Technology Support Engineer
CurrentMy role in South Ayrshire Council combines the job of an on-site Engineer at a busy Secondary School, and a Helpdesk technician role dealing with enquires remotely.As a School-based Engineer I am the single point of contact for any ICT enquiries, such as networking problems, software issues, hardware updates and deployments, AV Setups and general troubleshooting.As a Helpdesk Technician I work to ITIL 4 standards using ITSM Software "SysAid", Email and telephone enquiries from various departments within the Council such as HR, Social work, procurement, and legal teams.