David Buckell Email & Phone Number

Redhill, Surrey

Redhill, United Kingdom

Reporting to the Director of Income & Operations, this position has 5 managerial direct reports and an operating budget of £15m. Accountable for all aspects of service delivery and end to end contract management on Gas/Power metering, Siteworks, AMR & meter reading activities. The post also includes management of a small Business Improvement team coordinating business projects, interfacing with TG&P’s IT team and delivering training activities.• Manages contractual relationships to create flexible frameworks that deliver commercial results• Oversees AMR, Meter & Site works processes for new & existing customers - ensuring effective data transfers take place to enable accurate billing & the extension of TG&P’s portfolios• Builds relationships with key industry stakeholders (Customers, MAM’s, GT’s, service providers, etc)• Defines future business requirements – identifies process improvements and effectively implements changes to bring about continual improvement.

A small niche company, delivering specialist consultancy services and support activities to Meter Asset Management Companies:• Expanding customer base and introducing new products to increase profitable business & reduce business risk• Streamlined business processes & introduced new methods of working• Improving customer communications by undertaking Account Management duties

Holleran, UK • Jun 2008 – Dec 2009A £160m turnover company providing a complete range of civil engineering management and contracting services to public and private sector clients throughout the UK and overseas.Contract ManagerWorking on the Southern Water Sewerage Contract & the Bray 16km Pipeline as part of a five year / £75m joint venture contract, responsible for the overall management of contract & project activities covering all aspects of design, construction & maintenance services(up to 165 staff, T/o £15m). Delivered major change in operations.• Successfully completed the final stages of the flagging pipeline project – reorganised contractors & work activities to generate income streams & bring project back on programme.• Maximised value by closing-out operational & financial activities on the Southern Water contract.• Successfully delivered construction projects varying in size from £30k to £3m on budget and on time.• Consistently hit deadlines - received regular client praise for service delivery & HSE performance• Improved key business results & reduced customer complaints by 12%

Leading suppliers of water and water services to business customers in England, Wales and Scotland, including boreholes, leakage control, water savings initiatives & consumption monitoring via data loggers. £12m T/o; Delivered market growth & profitable project work in the newly developing competitive UK water markets.Managed sales team, office manager & operations manager. Created business development strategy, put in place sales processes, generated sales leads from direct marketing, direct selling and website lead generation. Implemented project management, account management - managed CRM system and other back office activities. Conducted a viability study for a new WTW build in Manchester & carried out pipeline repairs & leakage controls at Southampton Docks. Proactive in managing change.Opened market in Scotland in 2008, personally generating £1.2m of new contracts.Redesigned company website, and achieved significant early direct selling successes.Successfully undertook regular account visits to maintain good customer relations.Reduced BOC's Opex costs via successful project management of a significant borehole development.

Linta Gas - A niche gas engineering and contracting company.Managing Director - Managed own company delivering gas meter & pipe-work installations and surveying works (10 direct staff, 2 sub-contractors, t/o£650k). Innovated and successfully managed change.• Worked flexibly alongside Transco engineering teams in the busy London and South East area.• Awarded new contract by McNicholas Plc – fully mobilised within 14 days.• Worked closely with clients to improve communication & service levels.• Reduced operating costs by 32% by introducing flexible working arrangements.

A business regulated by OFGEM, Fulcrum Connections was formed to manage & strategically support the provision of design, quotes, operations & marketing activities for National Grid's (formerly Transco's) new gas service connections, service alterations & meter installations. T/O £200m; Employees, 2500; Profit £28 - £40m; Responsible for the overall management of the company's busiest area - completing 1,000 jobs per week. Responsible for providing all aspects of domestic & commercial gas connections in London & the South East (320 Staff, 400 contractors, T/O £55m). Managed resources & operated in framework of safety standards, engineering policy and regulatory requirements. Enabled 1,000 jobs each week by establishing new operating structure.Maintained operating performance whilst work activities & people transferred to the new organisation.Consistently met or bettered financial performance objectives and successfully managed change.Improved KPI business results from by 16%, & reduced customer complaints by 18% in 2004/05.£0.5m savings in manpower, by re-engineering the existing work scheduling processes.Improved the business relationship with British Gas at a time when this was at its lowest point.

Day to day responsibility for providing gas connections & service alterations to all customers in Surrey & Sussex(120 staff and contractors, Turnover £12m). Developed new contractual/customer relationship with Transco's Asset Management clients. Recruited, trained and established new work teams in new locations.£120k reduction in operating costs by via salary & overhead reductions.Delivered highly successful change programmes which delivered increased performance.

Promoted with responsibility for managing a diverse support team delivering Customer contact/enquiries bureau, Financial services, Procurement, HSE, Human Resources, Training and all other aspects of Operational support.

Responsible for sales of appliances, central heating, and new-housing gas supplies.Increased Showroom turnover from £850k to £1m+ (1st occurrence in area).Developed new sales & marketing approaches that turned loss making specialist "Fire-shop" into the most profitable outlet in country (£'s per square metre) - averted closure.

The fully-integrated provider of UK gas services: gas transportation, supply, appliance servicing & sales.

Substantially increased service contract sales by introducing cost effective direct mail activities and setting up two Telesales bureaux using in-house & contract staff.

Diploma, Marketing

Diploma In Management Studies