I am a highly regarded Regional Area Manager with a proven track record of success managing retail operations including bases in the highly competitive builder’s merchant/construction/DIY market sector. Providing extensive insight into retail operations and customer service delivery drivers and the ability to develop strategies and policies to lead the service delivery function forward and align with the strategic operational vision of the organisation.My key expertise includes - retail management and development to maximise on profitability, setting targets, monitoring KPIs, staff reviews, performance management, developing sales and marketing strategies, reviewing current local market trends to identify and capitalise on new opportunities, facilities management, operational management, streamlining operations to increase store efficiency and productivity, store acquisition/openings, logistics, warehouse management.