As IT Area Manager over the Central Coast region, I oversee operational planning, IT personnel management, project implementation, service expansion, and financial budgeting to align with the organization's mission and vision. I supervise personnel at various levels with professional and supervisory discretion, cultivate business relationships, collaborate on departmental goals, conduct site visits, manage initiatives within the enterprise strategic plan, ensure project quality assurance, and oversee technology budgeting and compliance. Additionally, I handle recruitment, orientation, discipline, and performance appraisals, delegate tasks, foster innovation in the workplace, ensure staff training, manage application rationalization, security standards, and fulfill other assigned duties.

As the Market Service Deliver Leader (IT Director) for Information Services department serving Central Coast Hospital Market, I oversee a wide spectrum of functions crucial to operational efficiency and technological advancement, including Hospital IS Field Services, Desktop Support, Local Data Center Operations, Local Application Support, and departmental budget management. Collaborating closely with neighboring market leadership teams, I contribute to strategy formulation and ensure the alignment of information systems execution with organizational policies and practices. My role involves driving the execution of strategy, participating in ongoing initiative development, planning, and management utilizing technology, clinical systems, and innovation. Tracking and communicating relevant metrics to Hospital leadership, supporting key Hospital and Market programs and aligning projects. With a focus on professionalism, effective communication, and collaboration, I work closely with executive strategy, engaging C-suite leaders, providers, clinical, and support staff to anticipate market trends, analyze the impacts of evolving healthcare information technologies, and advance high reliability, predictability, and quality through clinical, business, and integrated applications.

As an Informational Technology Manager for End User Services, I led and mentored a team of EUS staff by prioritizing and assigning work, conducting performance evaluations, ensuring training, and maintaining a safe working environment. I also ensured that employees followed policies and procedures while making hiring, termination, and disciplinary recommendations. By interpreting and analyzing a variety of information, data, and reports, I helped plan and develop short and long term goals for my staff. I coordinated operational and program efforts to align with goals and objectives related to assigned areas of responsibility. Moreover, I was accountable for all IT service delivery and led the team to provide high-quality services that meet customer needs.

As an IT Operations Manager, I oversaw the day-to-day operations of IT services for Dignity Health facilities, representing the IT Director in various meetings, functions, and teams. I served as a liaison with internal departments, executives, external organizations, and public representatives, providing technical recommendations, performing technical walkthroughs, managing IT projects to completion at both the facility and enterprise level. By interpreting and analyzing a variety of information, data, and reports, I gave strategic direction to support the IT services, programs, projects, and facilities of the organization.

As an End User Services Team Lead, I provided desktop hardware support expertise and direction in implementing highly complex/enterprise-wide cross-functional programs or projects. I led my team in troubleshooting highly complex hardware, software, and system problems, serving as a subject matter expert for multiple areas. I worked or coordinated on multiple projects, engaged in enterprise-wide projects as a team leader. I ensured that customer and production support needs were achieved by overseeing the EUS team. Additionally, I diagnosed and resolved highly complex issues and provided guidance to other team members while interacting with customers and business stakeholders in a courteous and professional manner.