David Burdin Email & Phone Number

Silver Spring, Md

Performs any variety of sales and customer services at a retail window such as maintaining sufficient inventory of and selling stamps, stamped paper, other retail products and services and may use a computerized system to accept and deliver packages of accountable mail; issuing and cashing foreign and domestic postal money orders; accepting and responding to customer claims and inquiries, and providing information to the public regarding postal regulations. Provides sales and customer service support by greeting customers and explaining store layout; determining special interests and referring to sales and promotional programs; offers assistance in product selection; provides special assistance; and answers customer inquiries when needed. Conducts product inventories by counting items on hand, attaches and removes security devices, accounts for items inDisplay area, and verifies and records sales floor inventory and shrinkage. Alerts inventory discrepancies and shrinkage reports to the attention of the appropriate supervisory presence.

David BurdinPO Box 1255 Olney Maryland 20830 david.burdin@hotmail.com 301.651.7908 Project Management Institute Certification-George Washington UniversityQualifications SummaryOperations Professional with over twenty years of experience in project management, human resource allocation, supervisory roles, contract compliance and budget deliverable.Talent for identifying customer needs and presenting appropriate company product and service offerings. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Track record of assisting in the design, implementation and adherence to project timelines that reduce labor costs and improve customer-satisfaction ratings. Expertise in resolving escalated customer service issues. Met or exceeded date due expectations resulting in the delivery of exceptional customer service. Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Project

2009 to 2010Responsibilities:Oversaw and offered guidance to the service technicians performing installation and maintenance for the existing copper facilities. Ensured that Verizon's quality standards and commitments were adhered to. Documented and presented reporting information on technician performance to appropriate Verizon management team.

Served as the operations manager on a large government contract for the installation and maintenance activity of their voice communications network. Lead team of 20-25 technicians in daily I&M operations date due deliverables. Collaborated with Systems Management Center to ensure service level agreements and contract were in compliance thus assuring customer satisfaction. Provide employees with tools to maintain and increase service levels to both internal and external customers. Work closely with other departments to promote sales objectives, clarify information, and distribute reports. Gather, analyze, and report monthly service statistics. Tasked with project managing the departments wiring infrastructure upgrade which included their main headquarters in Washington DC and the approximately 50 locations in the metro area. Main renovation project was a 5 year, multi million dollar installation which involved the entire telecommunications infrastructure being upgraded. Implementation involved critical phased moves of entire departments into temporary space as well continuity of services within the existing clients throughout the building. The infrastructure upgrade involved the voice and data network cable, fiber optic network, installing co-located main frame, and new copper fiber riser system. Instrumental in maintaining customer-satisfaction ratings as evidenced in the client exercising the one year extension clause in their contract for 7 consecutive years. Increased employee knowledge by assisting with development and implementation of product-awareness program.Enhanced employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies.Met or exceeded 97% deliverables for the daily move , add, change service order activity required by contract.

On-Line Course, International Business, B

On Line Course, Strategic Management, B

On-Line Course, Business Models And Planning, B

On-Line Course, Financial Management, A

Master'S Certificate In Project Management, Project Management