I am a forward thinking and Automotive professional with over 22 years' experience in franchised main dealers.My background has covered virtually all aspects of the Aftersales department. I have a passion for people and a proven track record of coaching and developing staff at all levels. I’m a customer centric leader who will learn and understand the individual needs of the team to ensure that the very best levels of performance are reached so that we are able to maintain customer service excellence. I am a firm believer that the team are the centre of the performance, I ensure that every member of the team is valued and listened to. A valued team will always go above and beyond to deliver a result.I have formed relationships at many levels across the industry and have built and maintained relationships with Manufacturers without my roles.