Led the product development of the eCommerce / SaaS platform used in mobility markets such as Cruise, Ferry and Energy Markets enabling 150 vessels / sites and 3 million passengers annually to activate Wi-Fi internet access in LEO and Starlink satellite-based environments for multiple customer sites.• Utilizing Agile collaboration tools such as Jira and Confluence, led software development process working directly with end users/stakeholders to determine specific customer needs, identify continual improvement and new product features to proactively drive product evolution and support customer relationship and retention.• Performed multiple product optimizations including overhaul of the user experience into a reduced friction MAC address based flow driving a >25% incremental increase in revenue and usage levels.• Collaborated closely with full stack development team in the US and Middle East to triage incoming issues and feature requests along with product performance analysis to focus on continuous product improvement, scope and impact prioritization while optimizing team productivity, sprint planning management, as well as impediment identification and removal.• Focused on customized product development and industry trends to make data driven, innovative decisions to continually increase user penetration levels and ROI including UI/UX product design, additional software branches for new customers and verticals, and system overhaul transitions.• Worked with the Engineering and Support teams to successfully determine implementation and execution schedules, development project status monitoring and feature release logistics.• Created customer-oriented marketing material such as Product Description Documents, Value Propositions, Rate cards, Business Models, Pitch Decks and User Guides.• Virtual and onsite presentation / demonstration of new and existing product functionality to potential and current customers.

Revenue and operations management of cruise line based shipboard Internet Café Manager operations, with emphasis on continued revenue and guest service performance growth. Management of an in-house product customer service team which assures provision, operation, inventory control needs of cruise line voice products. Recruitment, hiring and interview processes for shipboard Internet Café Managers Oversight and facilitation of training process for newly hired and established Iteret Cafe Managers on internal system utilization and operational procedures. Operational implementation of new and existing cruise line customer internet cafe installations, products and specialized charter / group shipboard communication needs.

Creation, development and administration of Royal Caribbean University training website Analyzed, researched, designed, and maintained web and video based training modules.Planned, created and presented training material for facilitation based developmental and systems trainingLogistical deployment planning of equipment inventoryAudited operations personnel to ensure consistency of brand quality standards Recruited, interviewed and hired airport and pier personnel

Established and administered logistical initiatives to optimize cruise line passenger port, terminal and transportation operations.Managed staff budgeting, contractual bid analysis and selection of ground handling organizations, as well as pre and post cruise hotel facility designation.Managed multiple port and terminal operations teams for cruise passenger arrival and departure processes, inclusive of operational, performance and quality assurance guidelines.Facilitated check-in and supervisory personnel on multiple computer systems.