Working within Service Manager and supporting major corporate customers with business as usual activities.• Stakeholder management for both internal and external• Owning and completing monthly service performance reports• Identifying trends and service improvement for internal processes and customer journeys• Updating and maintaining of governance tools for compliance, such as contracts, risk registers and customer specific documentation• Completing monthly Service Reviews… Show more Working within Service Manager and supporting major corporate customers with business as usual activities.• Stakeholder management for both internal and external• Owning and completing monthly service performance reports• Identifying trends and service improvement for internal processes and customer journeys• Updating and maintaining of governance tools for compliance, such as contracts, risk registers and customer specific documentation• Completing monthly Service Reviews and Quarterly Business reviews with key senior stakeholders• Owning the relationship between a multitude of customers within a highly regulated industry Show less

Acting Client Services Manager for a multi-million dollar sports brand and tobacco manufacturer. • Responsible for 8 direct reports including providing ongoing training and mentoring• Accountable for ongoing client relations including Global Travel for client training, supplier management and quarterly business reviews• Carrying out remediation actions on the back of business reviews and clients visits• Monitor policies and processes to remediate and enhance the customer… Show more Acting Client Services Manager for a multi-million dollar sports brand and tobacco manufacturer. • Responsible for 8 direct reports including providing ongoing training and mentoring• Accountable for ongoing client relations including Global Travel for client training, supplier management and quarterly business reviews• Carrying out remediation actions on the back of business reviews and clients visits• Monitor policies and processes to remediate and enhance the customer journey• Moving up to 50 Senior VP’s & Directors per year, across the globe, ensuring a high level of customer satisfaction• Manage key client stakeholders across the Cartus global network• Point of escalation for issues surrounding Assignments to ensure a swift and positive outcome• Assist assignee’s with reimbursement for relocation expenditure including dealing with adhoc out of policy expenses • Responsible for creating and maintaining weekly team MI including service standards and performance Show less

Quickly promoted into Senior Assignment Role which discusses Roles and Responsibilities above.

Worked as part of the Branch Network Complaints Team dealing with customer concerns relating to a variety of branch related issues. • Responsible for resolving customer complaints to a satisfactory outcome• Calculated and offered reasonable compensation and other gestures of goodwill• Dealt with Financial Ombudsman Complaints and Senior Director Complaints• Provided support and guidance to new & existing colleagues

Worked across 2 UK sites as a Senior Advisor in the Customer Operations department dealing with ISA & PPI Claims. • First point of contact within the team dealing with customer and colleague issues• Carried out Team Members 121’s and Performance Assessments• Specalised in Interest Queries & Calculations• Completion of team risk assessments to ensure processes remained compliant

Worked in Customer Operations department dealing with a multitude of financial services products.• Processing customer ISA accounts and applications• Ensuring work produced by myself and my colleagues was of a high standard• 100% versatile across all departmental responsibilities