David Bwire Email & Phone Number

Denmark Hill, 1 Champion Park, London

Bridgegate House, 124-126 Borough High Street, London

London, England, United Kingdom

•Completed 8 weeks with Generation undertaking an IT bootcamp that was dedicated to teaching me all the extensive technical and soft skills that are required to become a successful IT SDA •Learned the Incident Management Cycle and Ticketing Management, through case studies as well as dealing with customers that was accomplished by a number of simulated role plays done within my class•Through the material provided by Generation, I was able to learn about IT fundamentals so I’m able to troubleshoot both software and hardware•Grasped a firm understanding of the different forms of communication, effectively utilising vital communicative framework and applying the etiquette. This was done to increase my customer satisfaction •Refined the behavioural and mindset skills that are required of an IT SDA such as: Customer Focus, Orientation to Detail and Professionalism•Knowledgeable on the application of working with cloud services, security protocol and networking issues

London, England, United Kingdom

•Performed swabbing procedures on customers that had booked their PCR and Lateral flow tests•Interacted with different customers and always provided exceptional customer service•Helped direct customers safely and clearly through our facilities based on their QR codes and bookings•Scanned barcodes and loaded customer information online correctly •Kept track of all the digital records of customers and swabbers in line with NHS guidelines

London, England, United Kingdom

•Worked 1 to 1 with a student that had particularly challenging behaviour and worked around that student's needs so that adequate support was provided•Worked in a class with children with different levels of support ranging from mild to low needs. This required interacting with each student differently so the support provided accommodated each students educational, emotional and social needs•Successfully built relationships between assigned classes while also maintaining a professional standards

London, England, United Kingdom