David Byer Email & Phone Number

Mount Horeb, Wi, Us

Remote

• Led Scaled Agile transformation coaching and mentoring Leadership, Product Managers and Product Owners, Release Train Engineers, Scrum Masters, and Agile teams to improve existing processes and implement new best practices to mature SAFe planning and delivery across Web and Mobile division • Coached Product Management and RTEs, and successfully led implementation of Weighted Shorted Job First feature prioritization and Team Feature estimation, so ARTs are more prepared to go through PI Planning• Led SAFe ceremonies including PI Planning, Scrum of Scrums, Inspect & Adapt, RTE community of practice, and ART Sync• Servant leader providing teams support with delivery of committed objectives by reviewing deliverables, identifying risks, and helping remove impediments

Madison, Wisconsin Area

• Key member of scaled agile framework transformation, elevated from Scrum Master to RTE with extensive delivery experience• Stood up and oversaw Agile Release Train delivery for 11 Agile teams including direct reports with an average of 40 features being delivered per program increment. • Established portfolio kanban processes and oversaw IT portfolio epics from intake through completion including epic hypothesis and lean business case review with IT leadership. • Facilitated prioritization of teams’ deliverables based on roadmaps developed with product managers and business owners. • Servant leader providing teams support with delivery of committed objectives by reviewing throughput, identifying risks, and helping remove impediments.• Led all SAFe ceremonies including PI Planning (big room), Scrum of Scrums, Inspect & Adapt, Cost of Delay, Business Owners Review, RTE community of practice, Program Roadmap review, Product Owner / Manager Sync, and Scrum Master coaching sessions• Relentless improver at the team, ART, and enterprise level working throughout the organization to negotiate change.

Madison, Wisconsin Area

• Lead medium to large scale strategic IT and operations initiatives with multiple dependencies throughout all phases.• Oversaw countrywide desktop software applications implementation for 400 licensees from vendor selection through implementation working with 18 concurrent project members across multiple business units.• Lead user migration effort off a desktop solution and onto Citrix platform managing multiple project teams including vendor, IT, and business resources. • Oversaw sales recruiting and selection redesign project responsible for improving the employee hiring process, on-boarding and managing a third party vendor to support, and driving higher levels of accountability across the organization.• Lead several customer focused projects responsible for improving quality by performing process analysis, identifying root causes, redesigning processes and support, and making strategic recommendations to senior level management to drive continuous improvement.

Chicago, Il

• Cultivated relationships through cold calling and referrals, routinely serviced client claims and administrative issues, and manage clients through renewal process building a brokerage from the ground up to over $1.2 million in yearly sales.• Managed independent sales agents and marketing assistants responsible for selling insurance solutions to large group and government account decision makers, small to medium size business owners, and individuals.• Responsible for setting up, monitoring and enhancing effective sales procedures within the organization.• Created, implemented and reviewed multiple marketing strategies.• Licensed to sell health, life and property and casualty insurance products.

Chicago, Il

• Lead customer focused project teams responsible for increasing customer satisfaction while decreasing business costs.• Managed projects by utilizing the Six Sigma methodology and reported directly to the Vice President of Customer Interaction.• Member of project team responsible for implementing technologies as a result of process improvement and redesign initiatives.• Created and delivered training on and off site to assure conformance to newly designed processes.• Conducted benchmark studies across various business units of the organization.

Lake Forest, Il

• Managed supplier data implementation processes from inception to completion.• Developed and managed project plans to support supplier data implementations.• Liaison between the business and the technology team.• Continually assessed needs of business and technology teams and regularly communicated project status.• Assisted in performing quality assurance on supplier data prior to release to production.

Lincolnshire, Il

Active member supporting the implementation of a companywide, fully automated online ordering system.• Continually communicated with other departments to maintain and improve online ordering for customers.• Developed and reengineered processes to make website a more efficient operation and increase customer satisfaction.• Trained various departments on new processes.• Promoted open communication and positive work environment.

Niles, Il

Oversaw the hiring, training, development and review process of 15 employees.• Regularly made process improvements, established and managed productivity standards and maintained optimal staffing levels within the call center.• Member of Grainger's Customer Focused Quality System - leading a Quality Planning Committee and member of a senior level Cross Functional Team.• Worked to standardize operations to drive efficiency and increase quality and performance.• Exhibited exemplary team leader skills when assisting coworkers with training and tools needed for continuous improvement.• Empowered employees to create a more efficient, worker friendly environment.

Northbrook, Il

Processed customer orders, researched specific product needs, and assisted customers in resolving issues.• Participated in process mapping for a new order entry system, employee wellness programs, and team building workshops.• Contributed to focus groups involving after hour's emergency program, employee development, and training of phone agents.• Maintained professionalism in all business transactions, strived to always follow through on customer needs, and viewed as a key resource for training new employees.