Management consulting professional with over 20 years' experience in all aspects of process management, including: leading process improvement and reengineering initiatives as Six Sigma Master Blackbelt, customer satisfaction research, training in quality tools and techniques, external speaking, organizational assessments, process improvement consulting and facilitation.Specialties: Six Sigma, Process Improvement, BPM, Metrics, TQM, Reengineering, Quality.Industries: Financial Services (Investment Management, Trust and Estate Services, Operations, Private Banking, Foreign Exchange), Lottery & Gaming, Telecommunications
Listed skills include Six Sigma, Process Improvement, Metrics, Tqm, and 20 others.