David C. Email & Phone Number

Rancho Cordova, California, United States

Roseville, California

Folsom, California

El Dorado Hills

Lead team to manage integrated relationship with HealthEquity with 200+ employers across the US. Enterprise Data Management of CDH Financial Accounts associated with Medical Plans. Present how CDH products work with their medical plans to external customers. Work directly with Sales, Brokers, Customer Service, Installation and Billing, External.

West Sacramento, CA

Reporting Analyst as a subcontractor for Xerox on the California Medical Contract. Create complex reports on a daily basis for State, Federal and EDS customers using Business Object, Access, Excel and SQL. Actively work within the team to collaborate and understand the requests and needs of the customer for them to make fact based decisions on the validity.

Reports Analyst for Sutter Physician Services in the PAMF Department. Creation and automation of Access Database for Auditing Department to have better tools to help the agents with their claims processes. Prepared detailed custom reports to effectively communicate financial, clinical quality about PAMF membership and claims. Prepare performance reports on.

Reports Analyst for Sutter Physician Services in the PAMF Department. Creation and automation of Access Database for Auditing Department to have better tools to help the agents with their claims processes. Prepared detailed custom reports to effectively communicate financial, clinical quality about PAMF membership and claims. Prepare performance reports on.

Rancho Cordova, California

Creation and automation Call Metrics, Customer Satisfaction Surveys, and Remedy Action Request System reports using Crystal Reports, Business Objects, Microsoft Excel, and Cognos. Prepared 60+ custom reports that was used from Executive Management thru Supervisor Level on a weekly basis to manage call center metrics and staffing using Crystal Reports.

Generate reports and provide analysis to identify problem areas that would preclude our achieving the mandated Government service levels goals using Crystal Reports and Microsoft Access 2000, 2003 and Microsoft Excel. Instrumental in deriving complex formulas for querying databases that identify for subtle anomalies in performance in Seagate. Create and.

Developed manual for call center employees for utilization in training and emergency situations. Delegated task responsibilities within department during research and design of training protocols. Provided meaningful inservices to team based upon previously attended seminars. Supported management in team-building exercises. Coached new employees within.

Provided various reports for billing, finance, marketing and customer service using Microsoft Access and Excel. Integrated data from Microsoft Access with Excel to provide various departments with necessary reports to conduct daily operations. Implemented, programmed and maintained Norstar telephone, ACD, and voice mail systems. Designed training manual.

Tracked worldwide customer support via phone, fax, and email contact. Implemented, programmed and maintained Norstar telephone, ACD, and voice mail systems. Implemented training of new customer service representatives. Developed customer service manual for purpose of training all new and existing employees. Responsible for selection of new employees in.

Invoiced all orders placed with assigned sales people in a timely manner. Obtained freight charges for any orders to ensure that product was fully shipped. Researched and resolved any invoicing issues such as double billings, back orders, short payments, etc. Compared vendor invoices to purchase orders to ensure correct and decreased discrepancies between.

All American Semiconductor Prepared presentations and made utilizing Power Point. Utilized Microsoft Office in a variety of different applications including spreadsheets and database management. Assisted Marketing Department in various special projects.

Bachelors Of Science, Finance

Associate'S Degree, Business

Accounting