David C. Email & Phone Number

Canada

Toronto, Ontario, Canada

• Manage projects and Initiatives for Business Banking that improve business results through cost savings, smart automation, AI, and operational efficiencies. • Supports Centre of Excellence (COE) departments, Cash Management, Lending Services, Corporate and Client Service through transformational change/improvements and providing strategic business solutions to increase productivity and overall customer experience/satisfaction for Corporate, Commercial and Small Business clients. • Supports internal/external Audit engagements and works directly with COE's to action issue closures.• Manages the development, documentation and revision of Standard Operating Procedures (SOPs) and process maps for supporting business lines. • Develops, prepares and distributes dashboard reporting to senior leadership on projects, initiatives, productivity, and overall key performance indicators (KPI) for Business Banking Operations. Provides insight on trends and executes on activities to improve results.

Provided valuable project and operational support across retail operations including Estates, Investment Support, Retail Day-to-Day Operations and Registered Education Savings Plan/Registered Disability Savings Plan (RESP/RDSP) sectors.• Managed the development of detailed executive KPI dashboards including weekly GTB dashboards, weekly State of the Union dashboards and monthly executive dashboards, influencing informed and data-driven business decisions. Metrics included project and initiative progress, department success stories/roadblocks, and KPIs such as SLA/OPC, TSF, FTE, OPEX and revenue. • Oversaw and coordinated annual Audit engagements and collaborated with Issues Management and Legal to identify business issues and provide detailed action plans to address and solution client concerns.• Led Operational Risk and Privacy events on behalf of Retail Operations business units. Reported and escalated risk events to Canadian Banking (CB) and Risk and Control partners for reporting purposes. Worked directly with teams to prepare detailed remediation action plans.

Toronto, Ontario, Canada

• Managed daily operations for key business lines including Audit, Corporate Security, Information Security & Controls and Global Operations.• Provided business support to 500+ employees and external vendors and visitors.• Used IBM Blue works process management workflow to document new and existing processes to streamline day-to-day banking operations. • Collaborates with Senior Leadership VP+ to determine new ecosystem initiatives, improvements & implementations. • Managed and updated ecosystem communication support platforms. • Managed office space real estate, expenses, appointments, onboarding/offboarding, engagements, meetings, communications, and administration.• Worked on on-going COVID-19 re-entry planning by following public health guidelines, collaborating with workplace transformation and re-organizing ecosystem policies, procedures, and ways of working to continue business operations.

• Collaborated with the Officer in Charge (OIC) and audit teams to prepare, plan and execute audits for both commercial and retail banking. • Worked on audit issue closures, testing, sampling and trend sheets while referring to risk rating reports and detailed audit plans. • Obtained a through understanding of the audit clients team/departmental processes and associated risks, ensured control weaknesses were clearly identified and communicated to the Officer in Charge and helped to develop risk-based audit plans to address root cause and provide valuable solutions. • Interviewed and worked with audit clients to ensure necessary controls were put in place to protect and streamline bank processes. Tested processes and provided recommendations ensuring they aligned with audit scope.• Provided required documentation in a timely fashion and ensured all documentation was consistent and in line with department standards. • Ensured audits were completed on time and the nature of the testing/sampling was in line with audit objective and scope.

Toronto, Ontario, Canada

• Collaborated with and assisted local and international police departments (OPP, YRP, TPS, RCMP) while investigating incidents including bank robberies and missing person cases. • Gathered and provided ongoing intelligence information to minimize and mitigate risk against Scotiabank customers and assets.• Used surveillance (CCTV) and investigation software to investigate criminal and fraudulent activity, (identity theft, fraud, robbery, vandalism).• Analyzed escalation reports to identify criminal trends impacting Scotiabank’s operations both locally and internationally. Used data to make business decisions to mitigate risk.• Retrieved video footage for internal (bank card security, investigations, and judicial document services) and legal purposes (courts and police).• Collaborated with Protective Services Manager to identify high-risk customers and took necessary steps to maintain Scotiabank’s integrity and reputation.• Prepared and disseminated Corporate Security travel advisories and reports to inform Scotiabank executives of upcoming events which may impact their travel, offices, and operations globally.• Responded to branch alarms and precious metal alarms and took necessary steps to secure and protect bank assets.• Maintained strict confidentiality when dealing with highly sensitive information and investigations.

Toronto, Ontario, Canada

• Managed Parks and Recreation facility operations throughout the City of Toronto, ensuring daily recreation programs ran accordingly.• Provided customer service with accuracy and professionalism while processing purchases, customer receipts and conformations and entering information into the point of sale/CLASS registration system. • Completed all mandatory recordings and reporting including daily documentation, data collection, and registration requests. Provided reports and related information to the Community Recreation Programmer (CRP) for review and processing. • Used strong interpersonal, verbal, and written communication skills to to resolve customer and employee complaints. Investigated and took action to resolve issues within business guidelines.

Toronto, Canada Area

Toronto, Ontario, Canada

Instructed and led the hockey in the neighbourhood program which provides underprivileged youth the opportunity to play and share their passion for hockey.

Mccowan Carhouse & Greenwood Carhouse

• Operated TTC SRT subway vehicles for maintenance and mainline service while complying with all signals and minor, major and impassible work zones. Maintained strict communication with Transit Control through PAX phone and radio systems at all times.• Ensured subway vehicles were well prepared by verifying all passenger assistance alarms, emergency stop switches, trip switches and operator equipment is functioning to TTC standards.• Documented SSM error codes to be entered in SMS maintenance system. Entered and Re-entered SRT subway vehicles into the Vehicle Control Centre (VCC) through the Vehicle on Board Control (VOBC)