As a senior business intelligence analyst and information governance analyst, I worked in the data, analytics and platform services team. Providing data and information expertise to understand APRA ARF 223 Residential Mortgages, Economic & Financial Statistical and CPG 235 Managing Data Risk requirements and data needs to deliver the regulatory reports, controls and assurance.To support the data strategy initiatives, I worked with data stewards and experts to create and deliver the enterprise information management/ data management framework, policy and a number of related data management standards.

As a lead and principal business analyst, I have worked on several projects within the compliance area of Westpac Banking Corporation. I elicited business requirements and supported solution development to strengthen the group’s compliance with APS 210 Liquidity Coverage Ratio (LCR) reporting, with focus on Self-Managed Superannuation Funds (SMSF). I led a team of business and data analysts in producing business requirements and further solutions to deliver improved Industry Classification (ANZSIC) of the Group’s customers, strengthening the LCR calculation. I led a team of analysts on the Enterprise Reference Data project using agile methods. The business objective was to introduce a centrally governed reference data solution which will reduce ongoing maintenance costs and reduce operational risk. As lead business analyst on the Financial Claims Scheme program, I had responsibility for a team of analysts who validated the treatment of agents and third party (A&TP) customer deposits under APS 910 Financial Claims Scheme, using agile methods. As lead business analyst, I worked on the Enterprise Data Management Framework program, leading a team of business analysts to deliver controls and attestation for a new Information Management operating model, aligned to Prudential Practice Guide CPG 235 Managing Data Risk. As lead business analyst I worked with key stakeholders and their teams in developing a new analytics target operating model, with focus on the business process layer, roles and organisation. This begins the journey in delivering the company’s analytics strategy.I am working on a variety of credit risk remediation activities for the APRA Prudential Standard APS 113 – Capital Adequacy: Internal Rating-based Approach to Credit Risk, which is part of the Basel III. My main focus is to strengthen compliance with APS 113 through improvements to the APS 113 operational risks and controls.

Working for the Commercial Change Management team within the business, initially I performed a business architect role for Commercial Direct Banking. This involved working with stakeholder representatives to assess new ideas they had for improving the business by validating and challenging the business case, building on their ideas and helping to shape their suggestions, assessing the idea against the Target Operating Model and company design principle and finally by providing a recommendation if to proceed, hold or halt the suggestion to the head of Commercial departments. If the idea was to proceed into a change project or small change then I had responsibility of ensuring all areas were engaged and to produce the early phase documentation, e.g. project Scope Specification and Terms of Reference. Towards the end of this initial phase, if the change was to become a full project then there would be a transition period where I would hand over responsibility of the project to the delivery Project Manager.For a synergy project I had responsibility of capturing stakeholder requirements through the requirements specification and communicating these to other project members and suppliers who were tasked with delivering the designs.

Working to APMP project methodologies on the largest Programme ever undertaken by LTSB CB - Commercial Transformation Programme (CTP). The aim of the programme was to improve the Business Banking experience for staff and customers through major system integration and migration implementations resulting in significantly improved account opening capability and the removal of business accounts from their current platform onto the target Retail platform. Initially my role was within the System Impacts project for 3 months, performing analysis on over 600 applications to determine impacted business applications that were not currently in scope of the programme to develop. I had responsibility for the production and obtaining sign-off for the Terms of Reference (TOR) and Requirements Definition Report (RDR) for development of significant core system gaps. As a result of this analysis exercise, a new Payments project was initiated. As business analyst on the Payments project, my role involved defining and agreeing the scope of the project and documenting this within a TOR. I then had responsibility for mapping out the end to end payments process for major payment areas for both retail and business banking, e.g. BACS. Within the design, build and test phase, I had responsibility for working with the IT business analyst and solutions architect to ensure solutions developed were fit for purpose. I also had responsibility for creating an Excel version of the Business Acceptance Criteria for 5 RDR's which was used to record the required criteria.

Working within the Retail IT service team, initially I was working within the Banking and Savings area responsible for managing the business relationship for changes and fault fixing, including producing estimates. My role involved performing requirements analysis, detailing the required functionality for the developer and managing the change requests sent to the team. I had the responsibility of producing weekly status reports for the business and IT managers to highlight issues, risks and progress made by the team against plan. In January 2007 I moved to the Mortgages area where I was employed to progress to completion a backlog of problem and incident records with the aim of reducing them to fall within division targets, which I did successfully. After this I worked on the day to day faults that were reported by the network. This involved identifying how the system should work, proving the error in test environments, developing sound theories on the cause of the fault and then working alongside the developers to identify the root cause and estimates for fixing these.Platform/Apps: MS Office, Quality Centre (Test Director), SMART, E-commerce (mortgages)Successes: On Banking and Savings I successfully covered an unexpected absence of the team leader for over 1 month, ensuring that colleagues were fully utilised and that deadlines were being met. In the Mortgages team, I was employed to help clear the backlog of problem records. On my arrival there were 260 problem records and the target was to reduce these to fewer than 100 by the end of 2007. By the time I left in May, the number had been reduced to just over 70.

Working to Prince II methodologies within the business project team for the project manager, I was responsible for the delivery of multiple projects/ workstreams within the Basel II (IPSB) programme. This is a worldwide industry standard project to improve risk-making decisions. I managed business analysts, testers as well as coordinating external subsidiary efforts worldwide. Delivery of my workstreams was performed in line with HBOS Standard Delivery Methodology (SDM) from business requirements through to post implementation. The key role I performed was working with the Basel II retail consultant and IT team to produce the functional specifications and requirements catalogue to enable the data collection, RWA calculations and disclosure reporting for the retail division across all products and portfolios. I worked closely with the Basel II retail consultant and IT to develop solutions during the development, before moving onto the testing and implementation phases to ensure that the requirements and functionality were being met. Where risks and issues were identified, I had ownership of these, progressing these to a satisfactory conclusion. I had responsibility for organising and running project meetings (using Microsoft Office), compiling status reports and project reporting (MS Word and MS Project) to the Programme manager and stakeholders. In the absence of the project manager I took responsibility for the project, representing the project in programme/ stakeholder meetings, managing the team of analysts and testers and also the relationship with IT. I had responsibility for raising and managing change requests for the project (including producing estimates) along with developing and improving the change management process for the Programme.

Within the banking and savings team and working in line with HBOS standard project management policy, managed a team of developers and analysts in the delivery of systems. Worked on largest HBOS project in their history, banking and savings account migration and systems integration. Analysing over 60 interfaces and existing processes, gap analysis, gathering requirements, agreeing new solutions and then developing and implementing these to enable functionality to continue during and after the accounts were migrated. These included areas such as BACS, ATM and Switch transactions along with the required settlement processing. Planned workloads for my workstream by use of MS Project and used this for tracking progress against milestones and resource management. Managed internal and external 3rd parties on delivery of specialist solutions. Reported progress to the project manager and stakeholders via status reports and then represented the workstream in stakeholder meetings. As senior developer, I successfully implemented the ISA Fixed Rate product. Platform/Apps: Roscoe, TSO, Assembler, JCL, MS Word, MS Project, ABC Flow charter, Makescreen and Rule-file, Lotus Notes, E-commerce (Banking and Savings)Successes; Delivered systems to ensure all HBOS on-line and batch interface systems (including ATM, Switch, Debt Management, on-line banking and BACS functionality) operated normally after the migration of 2 million accounts from Bank of Scotland to Halifax platform. Successful implementation of market leading product Fixed Rate ISA Saver. Introduction of new coaching and task/ line management techniques and processes to a team of over 50 people, helping colleagues to develop their careers.HBOS Retail IT: Assembler Programmer/Rule

Within the banking and savings team, producing technical designs and unit test plans, execution of testing and building of systems via the use of Roscoe, mainframe, TSO, Rule-file, Makescreen and JCL. Developed and implemented systems to capture new money laundering information as per the FSA guidelines and launch of new savings products, e.g. ISA.Platform/Apps: Roscoe, TSO, Assembler, JCL, MS Word, MS Project, ABC Flow charter, Makescreen and Rule-file.Successes; Implementation of Anti-Money Laundering Project leading to my promotion to a senior programming position. Success in launching new ISA products.

Performed a dual role of business analyst (producing functional specification based on business requirements, test plans and scripts and execution of testing) and assembler programmer (producing technical designs and unit test plans, execution of testing and building of systems via the use of Roscoe, mainframe, TSO and JCL) within the banking and savings area.Platform/Apps: Roscoe, TSO, Assembler, JCL, MS Word, ABC Flow charter.Successes: Successful Implementation of market leading product Fixed Rate ISA Saver.