David Doan, PhD, MBA, RN, BCMAS, PMC-II, PMP, CSM, CSPOAgile Methodology • Account Management • Business Development • Care Management • Change Management • Consulting • Corporate Citizenship • Diversity, Equity, and Inclusion • Implementation • Medicare, Medicaid • Performance Improvement • Pharmacy Benefit Management • Population Health Management • Product Development Life Cycle • Operations • Product Management • Project Management • Sales • Strategy • System Integration • Training and Education • Utilization ManagementI am a Senior Manager, EY Nexus for Health Solution Architect. I am an effective, inclusive, and servant leader with over 30 years in the healthcare industry working with payers, providers, ACO, and healthcare innovators and disruptors. I have expertise in referral, care, utilization, and population health management in Medicare, Medicaid, and Commercial markets. I leverage my experience with various care management and EHR/EMR systems, industry best practices, and creativity to optimize clients’ future state processes to effectively execute on value-based care delivery. At EY, I serve on the Diversity Council and lead the Pan-Asian Professional Network (PAPN) and Unity (Pride BRG) in Orange County.I earned a Bachelor of Science in Nursing, Bachelor of Arts in Psychology, Master of Science in Health Services Administration, Master of Business Administration, and a Doctor of Philosophy (PhD) in Health Services. I have the following certifications: Board Certified Medical Affairs Specialist, Product Marketing Certified, Project Management Professional, Certified Scrum Master, and Certified Scrum Product Owner.Outside of work, I am passionate about numerous health, social, and environmental causes, health equity, social justice, marginalized populations, diversity, equity, and inclusion (DEI), and climate action. I currently serve on the Board of Directors for four nonprofit organizations (Co-President of the Ascend Los Angeles Chapter, incoming President of the Project Management Institute - Los Angeles Chapter (PMI-LA), President of the Pride Bands Alliance, incoming Program Director-Elect of the Asian & Pacific Islander Caucus for Public Health (APIC), and a Board member of APLA Health) with a mission in health, music, and culture. I am also a member of various community bands and orchestras.
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Director, Consult PartnerKyndrylLos Angeles, Ca, Us
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Senior Manager | Ey Nexus For Health Solution ArchitectEy Feb 2024 - PresentLondon, Gb- Work with clients to understand problem/opportunity areas and how to shape the solution leveraging Nexus for Health (N4H) platform- Design solution with clients on the following payer and provider products: Medicare Advantage Stars, electronic prior authorization, interoperability, cost of care optimization, risk adjustment, provider performance benchmarking, and revenue cycle management.- Provide leadership as a product-minded individual who understands the health industry domain, client's business challenges, and how to leverage the right elements of the N4H platform - Partner with various EY groups with digital capabilities to pursue and deliver digital engagements and solutions that will bring client's digital vision and strategy to life -
Management Consulting Senior ManagerAccenture Dec 2020 - Feb 2024Dublin 2, Ie -
Management Consulting ManagerAccenture May 2019 - Nov 2020Dublin 2, IeDesign new business processes based on customer requirements and conduct user review sessions and run stakeholder agreement meetingsTranslates the strategic direction and business objectives established by clients into holistic strategies and actionsParticipate in diagnosing the problem and planning and leading the transformationImplement programs/interventions that prepare the organization for implementation of new business processesLeverage Accenture’s methods, tools, and assets to design and deliver outcomes
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Vice President Of Business DevelopmentMhk Aug 2017 - May 2019Tampa, Fl, Us -
Solutions ConsultantMhk Dec 2016 - Aug 2017Tampa, Fl, Us
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Director, Implementation - Aco & Risk ProductsNew Century Health Apr 2016 - Dec 2016Brea, Ca, UsResponsible for Risk Oncology and Cardiology product implementations, including but not limited to the coordination between Payer and Provider Customers and New Century Health, working in a matrix environment with IT, UM, Clinical, Claims Operations, Finance, and Network Operations. Took an active role in the strategic clinical product enhancement for all new business implementation.Served as the liaison between the customer and NCH for all implementation related functions, which will include UM workflow, clinical policy review, claims workflow and system configuration, IT workflow and configuration of the clinical portal to accommodate specific customer enhancements. -
Clinical ConsultantMckesson Health Solutions May 2015 - Apr 2016Nashville, Tn, UsCharged with supporting essential consultation and support to customer business, sales, clinical, and implementation teams in launch of McKesson Clear CoverageTM application, a robust utilization management, coverage determination, and network compliance solution. Communicate with multi-functional customer leadership to understand and effectively meet clinical business requirements.Operate as clinical leader on multiple, concurrent implementations and manage all clinical aspects of workflow, authorization rules, training, and provider adoption and rollout.Lead client clinical workflow and solution design sessions that transforms traditional benefit management by bringing clinical and financial decision making to the point of decision that address customer business drivers and helping both health plans and provider networks to streamline processes and lower administrative costs. -
Clinical Product ManagerMckesson Health Solutions May 2014 - May 2015Nashville, Tn, UsProvided critical support to business and sales teams in managing clinical content and workflow within care management product, working independently with clients to identify/ clarify clinical business requirements. Planned / conducted workshops to capture business requirements and develop proposed statements of work.Demonstrated skill in communicating with clients to formulate business profiles and collaborating with business technicians to research existing business and system processes. Conducted solution presentations and product suite capabilities to customers / partners and participated in defining new product offerings and go-to-market strategies alignment with market needs.Identified and provided recommendations on product management direction by leveraging knowledge of customers, partners, and healthcare industry trends.
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Solutions ArchitectMckesson Health Solutions May 2010 - May 2014Nashville, Tn, UsPromoted / supported care management solution sales by delivering services to all healthcare markets through range ofcompany initiatives, including:Optimized client sales opportunities by participating in pre- and post-sales client discussions that included relevant discovery and planning that addressed options for delivery of care management product suite within unique client environments.Utilized subject matter expertise and relationship building skills to provide consultative sales and analysis of customer requirements to develop targeted solution strategies in support of value documentation.Interfaced with cross-functional team in chasm leadership to define new product offerings and go-to-market strategies in alignment with market needs. Collaborated with marketing staff to develop supporting materials and with Services team in development of new / custom service wrappers.Introduced targeted process improvements, including indexing of reusable template libraries for presentations, RFI/RFP, partner materials, proposal templates, pricing models, and white papers. Analyzed customers’ use of company’s tools by gathering feedback.
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Director, Hospital And Government MarketsMckesson Health Solutions May 2008 - May 2010Nashville, Tn, UsHeld accountable for developing product and services strategy for hospital and government market by providingleadership and direction; worked collaboratively with cross-functional team and clients to determine overall solution set that best resonated within specific market segments. Managed solution and execution throughout lifecycle, defining, documenting, and evaluating specific business / market requirements for inclusion into product releases and evaluating / scoping new service offerings.Facilitated efforts of sales and marketing teams to craft tools to best exploit market trends; collected and analyzed market research, monitored competitive activity, and identified customer product / service needs.Maintained understanding of InterQual clinical content and software; led team to define strategy and execution of InterQual market solution set. Identified ways to integrate InterQual companywide.Strategically determined order of new product / service offering based on ROI and developed / mentored team members and managed, evaluated, and coached product managers.
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Consulting ManagerMckesson Health Solutions May 2007 - May 2008Nashville, Tn, UsDelivered high quality services to all health care sectors. Designed, introduced, and evaluated care / medical management programs, processes, applications software, and/or services to meet organization’s critical business needs. Offered recommendations to software configuration, business, and operational processes, care / medical management model, and / or system standards. Consistently met specific market needs and demands by collecting and analyzing market research to identify and scope new product and service offerings.Delivered range of software products and demonstrations that addressed specific client needs, including care management software suite of products, InterQual Criteria suite of products, InterQual Content Customization Tool (ICCT), and Inter-Rater Reliability (IRR) Web-based tool.
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Senior Clinical ConsultantMckesson Health Solutions Apr 2006 - May 2007Nashville, Tn, UsConsulted with and directed clients in successful implementation of care / medical management software suite ofproducts; performed client assessments, developed implementation plans for product training, conducted product-focused workshops, and provided follow-up communication and services.Performed on-site training on various software applications and generated numerous leads for additional care / medical management products and software.
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Clinical Education SpecialistMckesson Health Solutions Dec 2003 - May 2006Nashville, Tn, UsDelivered high quality InterQual training, including assistance to managed care and hospital licensees. Performed client assessments, developed implementation plans for product training, performed product-focused workshops, and provided follow-up services.Offered training via Web and on-site training on System Administration and Reports modules; presented programs to managed care and hospital organizations’ physicians and senior managers; delivered and mentored participants of InterQual Certified Instructor (IQCI) program.
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Director Of Training And EducationHealth Integrated, An Exl Company Apr 2001 - Dec 2003Tampa, Fl, UsProvided leadership and management to the company’s Education Department.Developed skills assessment pre-screening to determine managed care clinical knowledge and computer literacy and provided intensive orientation for all new staff.Developed training manuals for utilization, case, and disease management departments that are consistent with the standards of the Utilization Review Accreditation Commission (URAC), National Committee for Quality Assurance (NCQA), Case Management Society of America (CMSA), and Population Health Alliance (formerly Care Continuum Alliance & Disease Management Association of America [DMAA]).Created computer-based training (CBT) modules to facilitate virtual training from any location at any time.Implemented a company-wide process for tracking and handling all complaints and grievances. -
Registered NurseVarious Hospitals Aug 1993 - Apr 2001Clinical Research Coordinator - 2001 - 2003Adjunct Critical Care Educator – 2000−2001 Clinical Nurse II, CSU/ICU/CCU – 1997−2001 Staff Nurse, Telemetry – 1996 Staff Nurse, Oncology – 1994 Staff Nurse, Home Health - PRNStaff Nurse, Behavioral Health - PRNCertified Nurse Assistant - 1993
David Doan Education Details
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University Of South FloridaPsychology -
University Of Southern CaliforniaGlobal Health Leadership
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Walden UniversityGeneral
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University Of St. FrancisMaster Of Business Administration (Mba)
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University Of St. FrancisMaster Of Science In Health Services Administration
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University Of South FloridaRegistered Nursing/Registered Nurse
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Hillsborough Community CollegeAssociate Of Arts (A.A.)
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Hillsborough Community CollegeAssociate Of Science (A.S.)
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University Of TampaGeneral
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Kellogg Executive EducationNorthwestern University 101: Leading With Analytics
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University Of South Florida
Frequently Asked Questions about David Doan
What company does David Doan work for?
David Doan works for Kyndryl
What is David Doan's role at the current company?
David Doan's current role is Director, Consult Partner.
What schools did David Doan attend?
David Doan attended University Of South Florida, University Of Southern California, Walden University, University Of St. Francis, University Of St. Francis, University Of South Florida, Hillsborough Community College, Hillsborough Community College, University Of Tampa, Kellogg Executive Education, University Of South Florida.
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