David C Ju Email and Phone Number

• Efficient handling of administrative duties (e.g., answering phones, coordinating appointments, submitting prior authorization on medications and procedures, relaying accurate information with a guidance from a provider) that allows providers and clinical team to focus on the health concerns of other patients.• Show compassion, empathy and understanding of patient’s condition or passing.• Proficient in charting and vital signs, as well as performing injections and setting up procedure tray and other tests as needed (e.g., MOCA, orthostatics, heart monitors and visual acuity).• Demonstrated proficiency in multitasking and being a team player by cross-covering to help relieve workload from other teammates.• Assist in pending internal and external orders for infusion services (e.g., IVIg, solumedrol, plasmapheresis and port/catheter placement).• Collaborating with RN and provide input to new and current protocol and workflow on procedures and tests that impacts patient care.• Place weekly supply and medication orders weekly, to ensure the department is stocked with all essential goods for multiple satellites. Return and replace expired items.• Provide training to new and current teammates as Preceptor.• Participated as Wellness Captain to ensure a healthy environment and encourage the team to log their tasks to achieve their annual goal that helps reduce their monthly health premium.• Participated as EPIC Superuser to be a resource for the clinical team on changes to the electronic health record for upcoming updates. • Participated as Medicare Advantage Champion for Neurology to communicate important dates for current and aging Medicare eligible patients.• Volunteered to provide support staffing weekly for COVID drive-thru testing.

• Provided support in coordinating schedules and staff coverage for the clinical team. • Updated clinical staff and on-call provider schedules as needed. • Act as liaison for FMD (facility medical director), coordinating meetings with other department providers and administration.• Assisted with tasks provided from Clinic Practice Manager, Regional Operating Director, and administration.• Assisted with patient escalations from teammates and help with case inquiry to find a resolution that benefits the patient and department.

• Greet and seat customers as they come in• Provide beverage and food options along with specials• Take beverage and food orders for take out, deliveries and dine in• Assist with end of day till count in the lounge and main dining room

• Effectively troubleshoot Broadband Internet Connectivity, Cable Television, and VoIP over the phone to minimize field service calls. • Utilize billing system and other troubleshooting tools to effectively identify, resolve or dispatch customer affecting issues. • Resolves customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding. • Processes trouble call, installation, service change, and disconnect work orders according to departmental policies and procedures. • Resolves problems on the first call, with a minimum of transfers, by consistently improving personal technical knowledge and understanding. • Assist Tier II Support with Install call backs to ensure service is operational and address any concerns and questions after initial installation.

Provide Tier II assistance to all branches of the Mobility Group, including:• Technical Support for Tier 1• Network/Content Ticketing – File network tickets for mobile content, features and mobile connectivity.• Contact customer to follow up on open, pending and closed cases.• Create product specific reports for vendors and manufacturer based on product life cycle monthly.• Create, Manage and Distribute daily communications to all Data Centers• Create, Manage and Modify knowledgebase content with Strategic Operations to provide feedback, device testing and technical writing for the internal knowledge base.• Providing high end customer service and technical assistance to consumers from our Wireless Executive Response department via phone and email.• Developed, trained and managed new tracking system for data-centric related calls to optimize call-flow and lower average handle time, providing value information for other wireless organizations.