David C Yeung Email & Phone Number

Houston, Texas Area

• Provide support to over 200 users on the network. Various tasks include changing passwords on AD, Adding and removing users from the domain. • Perform maintenance and updates for various devices. Task include Desktop/Laptop services, Apple\Android phone devices and tablets, and various switches and routers on network • Respond to user troubleshoot request via remote service or in person for the following technologies. Windows and Mac based (Desktops/Laptops), Tablets and Smartphones (Android/IOS), and Various company software (All Data, Spectrum, WiTech Diagnostic Tools. • Performed various network setups for different sites to ensure stabilization of network and access to all servers. • Maintains and updates user Verizon cell phone network service. • Manages company equipment for IT and gas cards for the fleet department.

Houston, Texas Area

• Participated with a group technician to troubleshoot networks, printers, and SQL database issue. For clients such as Popeye’s, Hungry Howie’s, Escalante, and many other franchises nationwide. • Average monthly output is 700 calls inbound and outbound to make sure customer system are up to date and running smoothly without errors or issue. • Router reconfiguration, IPV4 address changes, Printer Configuration, Stations Setups, Database Updates are the daily task performed to ensure the highest quality to our customer hardware and software. • Maintenance is performed on customer Hunger Rush online ordering and R-enterprise. These software’s allow the customer to place online orders and check there daily income in real time. • Used tools such as Bomgar desktop support to remote into customer stores and cisco phones to make outbound calls and receive inbound calls

• Process cases related to Software and Firmware from all around the world. • Determine if engineers follow correct protocol when helping customer with Software or Firmware related Issue. • In charge of processing 800 cases weekly with teammates in order to ensure that customers are satisfied with the work that engineers do in order to maintain customer satisfaction

• Worked with a team of technicians to troubleshoot severs for clients such as Microsoft, Apple Facebook, and many other companies. • Responsible for making sure that all flaws and bugs were fixed before sending units out to customers. • Responsible for creating a more efficient way of fixing units which allowed units to be pushed out faster in order to make deadlines. • Participated in the Microsoft Bing project as a Rack builder. Daily tasks included: Implementing severs into Racks and Pods, Cable Management on switches and power supplies, and Pod Integration