David Alejandro Cabello Serna Email & Phone Number

Mexico City, CDMX, MX

Mexico City Metropolitan Area

I joined Samsara as a Senior Manager Sales Operations, I will lead a team dedicated to optimizing sales operations and driving efficiency. By developing standardized processes and leveraging data-driven insights we will significantly improve our team's productivity and overall performance. I foster a culture of continuous improvement, collaborating closely.

Mexico City, Mexico

I continue with my previous Senior Manager role for the Order Experience Operations in North America, Latin America and Brazil, but now as an added responsibility I now also manage the Global Business Analytics team for the Order Experience Operations globally.The primary responsibility as the responsible for Business Analytics is to develop insights.

Mexico City Metropolitan Area

I was promoted to Senior Manager Customer & Partner Services Operations for the North America and Latin America regions, within my management responsibilities I had to manage all aspects of the Customer & Partner Services Operations (Order Management and Contract Administration) for the North America, Latin America and Brazil regions, including.

Mexico City Metropolitan Area

I joined Zebra Technologies as the Business Process Manager for the Contract & Partner Services organization.As a Business Process team, we are responsible for the integrity of Zebra’s internal business processes in the Contract and Partner Services global organization to ensure our business is run effectively, efficiently, and in support of delivering.

Área Metropolitana De Monterrey

I joined PlastiExports in a temporary contract to manage Sales and Customer Service activities and implement improvements to ensure better communication, customer experience and customer satisfaction.

Monterrey Area, Mexico

I joined Universal Electronics with the task to migrate Commercial Customer Service operations from the US into Mexico and build up the team in Mexico. After a couple of weeks of transition and intensive recruiting sessions, I was able to onboard 10 Customer Service Agents, train them, provide them with guidance on handling the operations and providing.

Monterrey Area, Mexico

I was able to introduce digital transformation to the commercial and support organizations. I was also able to go above and beyond my previous roles by identifying opportunities for improvement in our systems and processes.In this role I was able to collaborate in the implementation of QLiKSense data analytics platform for the Sales and Sales Support.

Monterrey Metropolitan Area

In this role I was able to reinforce my relationships with other departments and customers as I had to develop and implement business strategies for hardware, software and services to deliver superior RFP responses and business solutions for North America to help drive new acquisition wins, retain and grow share in existing accounts.As part of this new.

Monterrey Area, Mexico

I was promoted to Customer Support Manager, within my management responsibilities I had to manage, train and evaluate Customer Support personnel. Monitoring forecast and backlog to respond to customer requirements. Responsible for commercial indicators such as: inventory turnover, customer satisfaction, service level agreements, on time delivery, etc..

Monterrey Area, Mexico

I was promoted to Customer Support Team Leader, within my responsibilities I had to supervise and train Customer Support personnel. Provide personalized attention to new customers to guarantee satisfaction and business continuity. Detect up selling opportunities for new and existing customers. Follow-up of backlog with customers to reduce delays and.

Monterrey Area, Mexico

I was promoted to Senior Sales Support Analyst within my team.As a senior analyst, I had to attract potential customers by answering questions about products and services; suggesting information about other products and services. Identify up selling opportunities in major accounts. Give precise direction and support to team leaders to facilitate the.

Monterrey Area, Mexico

I joined Lenovo as a Customer Support Analyst.As an analyst, my main responsibilities are to respond to incoming emails and other messages from customers and give them the correct answers. Open customer accounts by registering account information. Maintain customer records by updating account information. Solve product or service problems by clarifying the.

Master Of Science - Ms, Engineering Administration

The Master in Engineering Administration has the objective of training highly specialized professionals in the processes of quality and.

Master Of Science (Msc), Business Administration And Management, General

The MSc in Strategic Intelligence and Business Management aims to train specialists with solid theoretical and practical knowledge for the.

International Diploma, Management Skills, Post Graduate Diploma

Three module diploma that covers communication skills, emotional intelligence and decision making courses applied to management.

International Diploma, Management Skills, Post Graduate Diploma

Three module diploma that covers communication skills, emotional intelligence and decision making courses applied to management.

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: Swimming team, Graduation committeeThe Bachelor in Business Administration aims to train professionals capable.