David Cagle Email & Phone Number

Santa Clara, Ca, Us

Currently a Senior Non-Commissioned Officer (NCO) assigned as the S-3 Operations NCO for the 2nd Brigade of the 95th Division (IT) consisting of 3 Battalions and 18 Companies spread over 11 states. Responsible for assisting the S-3 in Brigade operations, requesting schools for soldiers on ATRRS, cutting orders for soldiers, and conducting S-3 compliance inspections on subordinate Battalions. Assigned the additional duty as Brigade Physical Security Officer as well as Vancouver Armed Forces Reserve Center (AFRC) Physical Security Officer, responsible for the physical security of the Vancouver, WA Armed Forces Reserve Center building, as well as the 2nd Brigade, conducting Physical Security compliance inspections for subordinate Battalions and Companies at their locations. Assigned the additional duty as Brigade Operational Security Officer, responsible for overseeing the Operational Security compliance of the 2nd Brigade, as well as conducting Operational Security compliance inspections for subordinate Battalions and Companies at their locations. Assigned the additional duty of Brigade Anti-Terrorism Officer, as well as Vancouver AFRC Anti-Terrorism officer, responsible for the Anti-terrorism concerns for the Vancouver, WA Armed Forces Reserve Center building, as well as the 2nd Brigade, conducting compliance inspections for subordinate Battalions and Companies at their locations. Assigned additional duty as Brigade Social Media Compliance Officer, ensuring that all social media interactions meet the established guidelines for compliance with Operational Security Standards and the posting of classified / sensitive information, Personal Identifiable information (PII), and HIPAA privacy compliance. Assigned additional duty of Brigade Organizational Inspection Program (OIP) inspector, responsible for conducting site visits for subordinate commands spread over 11 states and ensuring compliance with Standing Operating Procedures (SOPs), and army regulations.

Redmond, Washington, Us

Working as a BAAS (Bench As A Service) lab technician, where Microsoft teams rent out bench and server space to help with server and other equipment development. Working in an ever changing and fluid, experimental environment where very little of the equipment being tested was in a standard or production state; many devices being extremely experimental and hobbled together. Was responsible for being the hands on technician for teams that could not be in the labs in person, troubleshooting problems, performing set ups, and imaging devices for customers. Performed BIOS, and BMC updates, as well as hardware installations and configurations. Responsible for utilizing many different tools to troubleshoot equipment, such as mRemote desktop, RDP, SCEM, Active Directory, DediProg, and Rack Managers.Responsible for becoming a King Tiger KT-4MG+ RAM tester Subject Matter expert. Responsible for creating test plans for the various kinds of RAM found in the data center and ensuring it is in working condition before returning it to inventory supply. Worked with King Tiger directly for training, and creating DIMM test plans.

Worked inside data center ‘red zone’ high security area. Worked in cell phone and handheld device testing lab. Responsible for upgrading, downgrading, and general iOS and Android mobile device management. Also responsible for provisioning, maintaining, configuring, and troubleshooting mobile devices and other handheld devices. Worked with a wide range of mobile and handheld devices both Android and iOS. Responsible for high volume ticket requests for Mobile Device Management, factory reset, and configuring cell phones and handheld devices as well as troubleshooting canister, chassis, and server rack connectivity problems. Responsible for safely collecting, storing, and out processing of damaged devices for end of life operations, including devices with expanded batteries. Worked in a Linux environment, utilizing SSH, and many shell script tools to troubleshoot server and other networking equipment problems. Developed projects to improve efficiency of data center operations and process for locating devices. Worked in several data centers, rotating locations, as well as non-standard shifts.

New York, Ny, Us

Responsible for ensuring smooth ad insertion for cable across the Pacific Northwest Region. Ensured daily run rates and ad timing was within standards and error free. Performed witness testing to confirm new IP based ad delivery is working as well as normal linear ad insertion. Responsible for maintenance and troubleshooting ad insertion hardware and SuperMicro servers located at local Head Ends. Responsible for contacting and coordinating the transfer of equipment between companies for a project to transfer ownership between service providers at remote sites in Minnesota and Wisconsin.

Responsible for maintaining all aspects of data center operations. Installed new networking equipment and servers, andremoved old, obsolete equipment. Performed RAM and hard drive upgrades for customers. Performed server maintenance,replacing old or failing hard drives and adding new drives to arrays. Responsible for maintaining inventory of equipmentneeded for data center operations (various kinds of RAM and hard drives of different types). Responsible for receiving newequipment shipped to data center. Responsible for responding to data center emergencies, outages, and down servers.

Mountain View, Ca, Us

Responsible for all IT related internal problems in support of Google employees. Assigned to a Techstop, an internal one-stop-shop for employees to come to get their IT concerns addressed. Personally responsible for as many as 50 - 75 walk-ups in a day as well as desk visits, with issues related from simple issuing of security devices, account management, and password changes, to extremely complex issues related to software glitches, conflicts, operating system crashes, and hardware failures. Responsible for desktop and laptop support for almost every platform, to include Linux, Mac, Windows, and Chrome OS. Responsible for trouble shooting and problem solving for a wide range of Android and IOS mobile and hand-held devices such as Nexus and IOS, phones and tablets, on top of an extremely wide array of application problems and conflicts. Responsible for provided world famous levels of support and customer care. Responsible for understanding and providing guidance on Google company policies. Provide phone and chat technical support, to cover times when regular phone and chat support is unavailable, providing similar support online that would have been provided in person, but dealing with a wide array of problems from around the world, not normally seen in Mountain View. Completed duties as a Google Video Conference (GVC) Ninja, specializing in fixing a repairing GVC. Worked with the Google Could Partners for Q2 2016 as a Project Manager. Responsible for driving and executing the on-boarding precess for partner’s software hosted on Google Marketplace. Was responsible for the complete process of creating templates for new solutions or for upgrading existing solutions, testing the solutions and pushing the solutions to production. Worked directly with Partners and many internal teams to complete the on-boarding process. Was responsible for fixing bugs assigned to me and ensuring their completion.

Mountain View, Ca, Us

Arlington, Virginia, Us

Recently rear detachment commander and supply sergeant for my company, responsible for 90+ soldiers. Was signed and accountable for over $289,800 worth of items on property book in addition to personally assigned equipment. Responsible for meeting all of company’s supply needs to include ordering and transferring equipment, requesting food and collecting and issuing soldiers personally assigned items.Infantry Platoon Sergeant in charge of a 40+ person platoon of soldiers. Responsible for training and supervising four 9-14 person squads. Accountable for weapons and equipment totaling over $160,000. Certified Instructor teaching a wide variety of infantry classes on topics soldiers need to know to survive in a combat environment. Certified Level 3 (Hand to Hand) Combatives Instructor. Responsible for starting a Battalion wide Combatives program. Battalion Combatives Coordinator. Certified Combat Lifesaver.

Managed 10 firework stores. responsible for termination and hiring decisions, product resupply, and solving issues related to state and local inspections. Responsible for over $300,000 worth of product and sales. Managed resources and conducted high tempo problem solving to facilitate sales during the busiest season for firework sales.

Fort Liberty, Nc, Us

Taught classes to ROTC Cadets in FT Lewis, Washington, Taught classes to initial entry soldiers in FT Benning, Georgia. Taught, Machine guns and Special weapons (M249 SAW, M240B, M203, M320), Basic rifle and pistol marksmanship, Tactical communications, land navigation, CBRN (Chemical, Biological, Radiological, and Nuclear Warfare), MOUT (Military Operations Urban Terrain - room clearing), Level 3 Combatives (hand to hand combat), Level 3 LMTS (Laser Marksmanship Training System - Beamhit instructor). Spent 2003 as company Executive Officer (2nd in Command of company).

Was Total Army Instructor Trainer Course certified instructor, responsible for instructing initial entry soldiers in boot camp on various subjects including, Basic Rifle Marksmanship, M240B and M240L, M249, land navigation, tactical communications, Nuclear Biological Chemical warfare, as well as many other topics. Trained other army units in various topics on request - highly sought out as subject matter expert. Was recognized with Army Achievement Medal for my skills in instruction when I stepped in to run and complete a rifle qualification mission for a Military Police company with no notice after their senior leadership failed to complete the mission. Safely qualified a large percentage of their soldiers in extremely foul and cold weather where, before this, none had been able to be qualified. Relieved a senior Non-Commissioned Officer on site and took command of mission. This single act of completing this mission changed the readiness and deployability of that MP company, raising the readiness of the Army Reserves as a whole and helping to meet Army Reserve readiness goals in a time of war.

Hanover, Md, Us

Worked various short and long term contracts building customer LANs, assigning IP addresses and recording customer information. Helped technicians in the field troubleshoot installation and trouble ticket problems. Helped to maintain and run on-site network equipment and trouble shoot during system and power outages.

Miami, Florida, Us

Performed various system upgrades. Answered customer’s technical questions for sales staff. Worked the PDF and camera booth, selling enough merchandise to be the only non-sales person on the sales board. Held store record for saving sales on customer returns. Customer focused.

Hanover, Maryland, Us

Supervised various short term projects for customers. Was responsible for 7 – 10 people in various working environments. Completed several projects ahead of schedule. Extensive knowledge in IT and telecommunications enabled successful projects.

Sunshine Coast, Queensland, Au

Installed and terminated Category 5, Cat 5e, Cat 6 and POTS lines. Worked as an individual and as part of a team to run cable and complete projects. Maintained a highly clean and efficient work space. Extensive knowledge in telecommunications field was an invaluable asset to company mission.

Washington, Dc, Us

Worked with all types of HF, VHF, UHF, EHF and satellite communications equipment. Assisted in the implementation and wiring of a 350+ node, PC-based, fiber-optic network. Highly skilled in installing and terminating fiber-optic cable.

Bachelor Of Business Administration (Bba), Information Technology Management

Education record

Associate'S Degree, General Studies