Senior Manager, Infrastructure And Operations Engineering
Current• Manage a senior engineer team of direct reports to include performance reviews, handling employee issues, monitoring PTO, timesheet approval, interviewing, and professional growth/performance.• Develop staff KPI’s and goals consistent with business and departmental requirements and aspirations.• Champion innovation through research, evaluation and suggestion of new products and process improvements.• Spearhead IT projects that involve technology and product evaluation, implementation, deployment, and troubleshooting. Partner with stakeholders to ensure all requirements are met.• Facilitate with management teams, IT service providers, and vendors to procure and provision IT hardware, software, and services to achieve stated goals while also resolving reported technical issues.• Communicate productivity and quality concerns to IT leadership team and provide input and changes as desired.• Support team members with diagnosing IT service issues and escalating to leadership as appropriate.• Create and update IT Standard Operating Procedures (SOP) for various IT services to align with the fluid needs of the business.• Manage an IT budget of $3.1 million dollars and ensured resources are allocated prudently and effectively.