David Calasan Email & Phone Number

American technology company that demonstrates its capability to deliver high-quality translation and localization services, ensuring client satisfaction and compliance with SLAs.Coordinate and manage the client's end-to-end projects for localization, which achieved a 98% on-time delivery rate, ensuring all projects met client delivery date.Reduced translation costs by 50%-60% by making sure that linguists are skilled on translation and minimize errors and review by senior and/or lead… Show more American technology company that demonstrates its capability to deliver high-quality translation and localization services, ensuring client satisfaction and compliance with SLAs.Coordinate and manage the client's end-to-end projects for localization, which achieved a 98% on-time delivery rate, ensuring all projects met client delivery date.Reduced translation costs by 50%-60% by making sure that linguists are skilled on translation and minimize errors and review by senior and/or lead linguists.Implemented 60% of process improvement recommendations, continuously enhancing the localization workflow and client system.Improved communication efficiency, with daily status updates, handoffs and real-time issue resolution leading to stakeholder and linguists’ satisfaction in communication process.Fostered strong partnerships with linguists, delivering effective solutions and valuable insights to enhance the localization journey. Show less

Leading internet related services company that showcases its dominance in the internet services sector by providing top-notch products and services, fostering innovation, and creating a beneficial global influence.Detecting and reporting operational issues found in the Android product of the mobile app, which resulted to high accuracy rate.Ensuring timely delivery to exceed client expectations by proactively identifying and addressing 95% of potential risks in advance.Maintained a… Show more Leading internet related services company that showcases its dominance in the internet services sector by providing top-notch products and services, fostering innovation, and creating a beneficial global influence.Detecting and reporting operational issues found in the Android product of the mobile app, which resulted to high accuracy rate.Ensuring timely delivery to exceed client expectations by proactively identifying and addressing 95% of potential risks in advance.Maintained a high accuracy rate in status updates, ensuring stakeholders received reliable and precise information.Successfully mitigated delays through enhanced coordination and communication facilitated by the ticketing tool.Achieved a consistently high rate of bug resolution, successfully identifying and resolving localization problems to uphold top-notch quality standards.By using smartsheet tool, was able to track all project milestones and provide UAT testing to ensure all queries and updates are documented any changes and exceed client expectation Show less

Experienced team leader with a proven history of effectively overseeing and directing a team of no less than 8 members.The outcomes were exceptional due to 90% of team members consistently exceeding performance expectations.Implemented multiple process improvements, increasing efficiency by doing cross training to multiple products and reducing the recurrence of common issues by 15-20%.Achieve an 80% resolution rate for escalations within SLA, ensuring timely and effective issue… Show more Experienced team leader with a proven history of effectively overseeing and directing a team of no less than 8 members.The outcomes were exceptional due to 90% of team members consistently exceeding performance expectations.Implemented multiple process improvements, increasing efficiency by doing cross training to multiple products and reducing the recurrence of common issues by 15-20%.Achieve an 80% resolution rate for escalations within SLA, ensuring timely and effective issue management.Conducted multiple training and coaching sessions, resulting in a mediocre-to-high improvement in team skill levels.Oversaw Tier 3 and higher-level escalations, guaranteeing prompt resolution and compliance with SLAs. Show less

- Responsible in provisioning DS1, DS0 and Voice network circuits based on customer request- Configure DS1, DS0 services on MUX, Switches and cross connect using client database Track milestone of customer request using Provisioning Controller- Coordinated with the LEC for status of circuit delivery and potential delay due to numerous factors