Responsible for the efficient operation of outside golf services as well as providing efficient and friendly customer service to all members and guests of Pheasant Run Golf Club.- Organizing and teaching junior camps throughout the summer- Manage all inventory during the season and ensure invoices are accurate for payment to vendors. - Assist in all buying for the season relating to apparel, footwear and accessories.

- Manage people, store operations and store environment to achieve sales, service, customer satisfaction, profitability goals and operational standards- Manage financial budgets including labor costs and overall expenses- Create succession plans and effectively manage performance of staff.- Demonstrate a high sense of ownership and accountability for myself and my team

- Provide a world class experience to all customers and provide mentorship and coaching to my team. - Coach and develop the team by setting expectations, keeping open lines of communication, providing constructive feedback and ongoing support.- Develop and maintain a positive work environment for all staff.- Build and manage a daily sales plan for the department.

- Helped increase sales on Boxing Day and Black Friday by 10 percent each year by analyzing sales data in previous years and identifying top selling products.- Accurately forecasted sales, units sold, traffic, conversion and payroll within budget each week. - Trained staff on an ongoing basis specific to running footwear styles and saw a 15 percent increase in footwear sales over a 3 month period. - Drive a culture of service and selling for the team to deliver world class customer… Show more - Helped increase sales on Boxing Day and Black Friday by 10 percent each year by analyzing sales data in previous years and identifying top selling products.- Accurately forecasted sales, units sold, traffic, conversion and payroll within budget each week. - Trained staff on an ongoing basis specific to running footwear styles and saw a 15 percent increase in footwear sales over a 3 month period. - Drive a culture of service and selling for the team to deliver world class customer service. - Assisted the head coach in creating and executing all talent, brand and product initiatives. - Store Community Ambassador- Raised over 3000 dollars by volunteering my time at a local school to teach kids fitness activities to ensure a healthy lifestyle is part of their daily routine. Show less

- Recruit, select, train, coach and develop Group Fitness instructors within the Aurora, Newmarket, Bradford and Barrie area. - Effectively grew member participation by 10 percent each year by accurately scheduling classes for each club. - Completed formal performance reviews and class evaluations for each instructor resulting in less than a 5 percent attrition rate.

- Facilitation of Goodlife training programs to all new associates within the sales, personal training, customer service and managerial departments for new clubs as well as established clubs. - Assisted in the design of all power point presentations used during all training programs. - Trained all new Regional Trainers brought on to the training teams.

- Managed Thomas Cook, Carlson Wagonlit and Pro Travel. - Analysed monthly reports for each account and made recommendations to them to design new reports which assisted them in understanding what their consumers were purchasing resulting in greater sales for both Global Matrix and my accounts.

- Successfully turned around an underperforming agency achieving sales and revenue targets for 8 consecutive months.- Increased agency clientele by 10 percent by means of outreach in the local community.- Sold travel packages, cruises, airline tickets and other travel products to new and existing clientele. - Coached and motivated a small team of travel agents to reach monthly sales targets