David Callaghan Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

• Research and validation of customer identification data/evidence using appropriate internal and external data sources.• Consulting with and assisting Relationship Managers to ensure we have the most up to date information from clients.• Investigate and review negative news related to clients & PEP’s (Politically Exposed Persons) before writing up High Risk Memo’s to be presented to Compliance and key senior stakeholders across EMEA and the business.• Ensuring that industry AML… Show more • Research and validation of customer identification data/evidence using appropriate internal and external data sources.• Consulting with and assisting Relationship Managers to ensure we have the most up to date information from clients.• Investigate and review negative news related to clients & PEP’s (Politically Exposed Persons) before writing up High Risk Memo’s to be presented to Compliance and key senior stakeholders across EMEA and the business.• Ensuring that industry AML policies and procedures are implemented when KYC renewals take place.• Working closely with Compliance from various jurisdictions to ensure that current regulatory requirement standards are met and upheld Show less

County Dublin, Ireland

• End to end management of client KYC process including liaison across the business, compliance and operations.• Participate in weekly meetings with the Greek Corporate Banking team to ensure all KYC records are within SLA and to discuss and implement processes to improve the renewal process.• Ensure customers classified in line with required (CIP, FCA/PRA, KYC) regulations.• Regular meetings/training with the Irish Compliance team to keep up to date with the ever changing… Show more • End to end management of client KYC process including liaison across the business, compliance and operations.• Participate in weekly meetings with the Greek Corporate Banking team to ensure all KYC records are within SLA and to discuss and implement processes to improve the renewal process.• Ensure customers classified in line with required (CIP, FCA/PRA, KYC) regulations.• Regular meetings/training with the Irish Compliance team to keep up to date with the ever changing requirements.• Initiate process enhancements to improve turnaround time of client on-boarding experience and client service. Show less

• Monitoring transactions and activity across all channels to assess the risk of fraud and bonus abuse and take action when fraud is discovered to prevent further losses• Undertaking in-depth transactional and behavioral reviews to form a full customer risk assessment.• Applying procedures to identify suspect behavior and continually improve these procedures to reduce the risk of fraud• Communicating with other departments to ensure that customer activity, while… Show more • Monitoring transactions and activity across all channels to assess the risk of fraud and bonus abuse and take action when fraud is discovered to prevent further losses• Undertaking in-depth transactional and behavioral reviews to form a full customer risk assessment.• Applying procedures to identify suspect behavior and continually improve these procedures to reduce the risk of fraud• Communicating with other departments to ensure that customer activity, while monitored adequately for fraud, is not adversely affected• Utilizing 3rd party services to improve fraud detection rates• Replying to customers via email to resolve queries relating to fraud or verification• Replying to bank requests for information to maximize the number of chargebacks which can be successfully reversed• Reporting on fraud statistics and share fraud trends to improve team knowledge and detection rates• Completing team and individual project work to improve processes and product effectiveness• Working closely with internal stakeholders such as Responsible Gaming, Customer Support, & Payments to ensure that while fraud risks are managed effectively, there is minimal friction to our customers• Conducting daily KYC Compliance analysis to ensure the highest industry standards are upheld.• Carrying out AML Risk Assessment• Providing training and ongoing support to junior staff members. Show less

• Delivering projects and day to day operational duties in line with the company’s Responsible Gambling strategy.• Building a weekly scorecard to showcase the team’s value to the department.• Implementing new processes and responsible gaming customer journeys (process mapping).• Managing operational reports for the department on a daily basis.• Conducting competitor analysis to compare industry standards and highlight possible improvements.• In… Show more • Delivering projects and day to day operational duties in line with the company’s Responsible Gambling strategy.• Building a weekly scorecard to showcase the team’s value to the department.• Implementing new processes and responsible gaming customer journeys (process mapping).• Managing operational reports for the department on a daily basis.• Conducting competitor analysis to compare industry standards and highlight possible improvements.• In conjunction with IT reporting, developing new reports to improve the functioning of the Responsible Gambling Team for Analysis and Reporting purposes.• Driving projects for the team and working with various other departments across the business to deliver results. Show less

• Generate reporting and undertake in-depth transactional and behavioural reviews on customer accounts.• Utilise a suite of analytical tools with the addition of publically available information to build a detailed customer profile.• Diligently note all customer transactional data, known information and potential risks in an Enhanced Due Diligence (EDD) Document and escalate to the MLRO for review.

-) Process bets from all over Ireland & the UK as part of the Dial-A-Bet team.-) Provide friendly, efficient customer service.-) Maintain company gambling and security policies.-) Working under pressure to the highest of standard during some of the busiest sporting days of the year.

• Manage promotional product offers.• Complete daily stock orders.• Visual merchandising of the highest standard.• Maintain stock levels and turnaround of produce.• Display P.O.S data on shelving.• Manage the wastage of fresh produce.• Maintain the hygiene standard as required by HACCP • General upkeep of the department.• Provide a friendly, efficient customer service

Melbourne, Australia

-) Managed the day to day activities of the store.-) Monitored and ensured the online web-orders were accurately and efficiently distributed worldwide.-) Maintained and managed the online stock-levels on our website.-) Ordered stock in accordance with customer demand for both in-store and online purchases.-) Printed the players jerseys for Melbourne’s leading rugby and soccer clubs (Storm and Victory)-) Worked at the busy, bustling game days as part of the merchandise team… Show more -) Managed the day to day activities of the store.-) Monitored and ensured the online web-orders were accurately and efficiently distributed worldwide.-) Maintained and managed the online stock-levels on our website.-) Ordered stock in accordance with customer demand for both in-store and online purchases.-) Printed the players jerseys for Melbourne’s leading rugby and soccer clubs (Storm and Victory)-) Worked at the busy, bustling game days as part of the merchandise team for both clubs. Show less

Honours Bachelor Degree (Part-Time), Business Management

Diploma, Retail Operations & Operations Management, Distinction