Member of the guest services team, aimed to reach out and capture the hearts and the minds of guests and potential customers. Working both independently and as part of a team to resolve problems and make a positive difference for the business, making every opportunity to make a caller or correspondent’s day.Helping customers book holidays, providing guests with all the information needed and relevant for their stay and support their needs from the moment of booking to the start of the… Show more Member of the guest services team, aimed to reach out and capture the hearts and the minds of guests and potential customers. Working both independently and as part of a team to resolve problems and make a positive difference for the business, making every opportunity to make a caller or correspondent’s day.Helping customers book holidays, providing guests with all the information needed and relevant for their stay and support their needs from the moment of booking to the start of the holiday. Continuing to support guests with any questions or issues that occur during their stay, along with investigating and resolving any customer complaints. In constant contact with guests via multiple channels, including email, telephone, live chat, and social media. Show less