• Built and maintained Node.JS API's that integrated with other systems and services for AWD, Alfresco and V3locity• Automated manual process's into system components that corresponded with workflows in the AWD workflow system. The ST custom code added additional functionality to the workflows allowing for emailing, faxing information, as well as suspending and cloning transactions.• Developed AWD BI reporting by using Crystal Reports, SQL Server, and Microsoft Access Databases using… Show more • Built and maintained Node.JS API's that integrated with other systems and services for AWD, Alfresco and V3locity• Automated manual process's into system components that corresponded with workflows in the AWD workflow system. The ST custom code added additional functionality to the workflows allowing for emailing, faxing information, as well as suspending and cloning transactions.• Developed AWD BI reporting by using Crystal Reports, SQL Server, and Microsoft Access Databases using Oracle, DB2, and Microsoft SQL Server SQL scripts and stored procedures.• Configure CI Pipelines in Jenkins to promote services in GitHub and implement Services to Pivotal Cloud Foundry.• Trained colleagues on how to employ various systems, databases, and software used by the business process team.• Utilized Agile software development to solution projects and complete work in an efficient manner.• Built the Manulife Securities Audit application which retrieved a zip file from our vendors FTP server. Once retrieved, the files would be decompressed read for their file signatures, identifying the file extensions to be applied to the source files.• Maintained nightly refresh databases which stored data for client reporting as well as distributed reports to network locations.• Managed our departments SharePoint site by creating various web part pages and administering user access throughout the site.• Provided Changepoint reporting as well as user access to various tasks and projects.• Analyzed and troubleshot various ingestion issues dealing with the AWD RIP system.• Supported test phases executed by business analysts or line area representatives. Show less

• Provided consultative advice and acted as the knowledge expert for reporting applications in the New Business department• Consolidated and analyzed all reporting solutions• Developed and implemented reporting functionalities to assist leaders in analyzing timely operational results• Implemented a formal process for requested enhancements/changes and established a priority setting mechanism to manage change requests• Maintained a schedule of reports to be run… Show more • Provided consultative advice and acted as the knowledge expert for reporting applications in the New Business department• Consolidated and analyzed all reporting solutions• Developed and implemented reporting functionalities to assist leaders in analyzing timely operational results• Implemented a formal process for requested enhancements/changes and established a priority setting mechanism to manage change requests• Maintained a schedule of reports to be run daily/weekly/monthly/quarterly and yearly• Documented the process and purpose of the reports and created a knowledge base for future analysts to use• Partnered with chief underwriting team and the individual finance department to provide reporting support• Implemented modifications and upgrades to various scorecards and dashboards for the career sales force and wholesale distribution departments by adding speed of service, process efficiency, and key underwriting metric statistics to the reports.• Developed automated VBA scripts in Microsoft Excel to properly divide up the placement ratio reports for 50 partners, as well as dividing the reports by regions and national views of both departments.• Worked with the IT department to produce an EUW summary report which gave managers an idea of what caused certain applications to get kicked out of the automation.• Automated the work distribution reports bringing a 2 hour procedure to 8 minutes while adding requested information required by team leads and managers to the reports.• Created a calculator to assist underwriters in their back ending calculations using VBA and Excel. Show less

• Participated and prepared the monthly and weekly sales reporting for Individual Insurance, LTCI and wealth products for the wholesale and career sales force distribution channels in a timely and accurate manner.• Performed adhoc reporting to fulfill management requests for financial information and analysis.• Maintained databases and reconciled information contained in the databases to the appropriate sources.• Improved upon reporting making the systems faster and more efficient… Show more • Participated and prepared the monthly and weekly sales reporting for Individual Insurance, LTCI and wealth products for the wholesale and career sales force distribution channels in a timely and accurate manner.• Performed adhoc reporting to fulfill management requests for financial information and analysis.• Maintained databases and reconciled information contained in the databases to the appropriate sources.• Improved upon reporting making the systems faster and more efficient by creating VBA macros in place of manual modifications.• Trained other employees in the use of reporting tools and macros. Show less

• Managed Exchange Server 2003 system, including forwarding, setup and vacation replies of email accounts• Rebuilt workstations by rearranging hardware and installing new operating systems and software• Backed up old data using veritas backup software• Managed orders for specific hardware and software • Fixed various printer issues and fax issues around the office by dealing with print servers and fax software• Analyzed and implemented network solutions after a network… Show more • Managed Exchange Server 2003 system, including forwarding, setup and vacation replies of email accounts• Rebuilt workstations by rearranging hardware and installing new operating systems and software• Backed up old data using veritas backup software• Managed orders for specific hardware and software • Fixed various printer issues and fax issues around the office by dealing with print servers and fax software• Analyzed and implemented network solutions after a network crash.• Rebuilt network directory structure to utilize function and security• Developed SQL and VBA to make excel reports to be used by the accounting and finance department• Setup and maintained Blackberry Enterprise Server Show less

• Assisted in the development software systems for inventory control and amendments using Visual Basic.NET and SQL Server. The software makes the processes between the accounting department and the warehouse more efficient.• Setup terminal services for remote users to work from home or from the company’s showroom gallery. This helped with much of the work that was done in the gallery.• Cared for clients with technical support for all software and hardware issues. • Developed reports… Show more • Assisted in the development software systems for inventory control and amendments using Visual Basic.NET and SQL Server. The software makes the processes between the accounting department and the warehouse more efficient.• Setup terminal services for remote users to work from home or from the company’s showroom gallery. This helped with much of the work that was done in the gallery.• Cared for clients with technical support for all software and hardware issues. • Developed reports in Crystal Reports 8 to construct a better understanding of the home sales represented in the Sales Profiler software.• Developed reports in Crystal Reports 10 and made an interface in MS Access XP Professional using VBA to make easy access for upper management to display reports during meetings and conferences. • Worked closely and personally with upper management while creating reports and explained to management issues that could cause report ideas to fail or succeed.• Managed networking across the office, setting up user groups, user accounts, permissions, switches, email, routers, print servers and printers across the office.• Maintained veritas tape backup software.• Fixed network crash, which was due to the domain server having various hardware failures. The problem dealt with the hard drive and a bad power supply. I helped the company get back up and running before they lost too much income.• Created a number of VBA modules in Microsoft Excel and Access to help manage paperwork flow throughout the office, drafting drawings and data, gallery and model home options and amendments, and spec/express lot information. Show less

• Assisted students with computer science labs and assignments• Designed, developed, tested and implemented two Visual Basic 6 programs using MS Access databases as storage and retrieval of account information. These programs helped teach students that used English as second language better grammatical and English techniques. • Applied trouble-shooting skills to maintain English department databases and fix various operating system errors. • Managed Web site with Dreamweaver MX to… Show more • Assisted students with computer science labs and assignments• Designed, developed, tested and implemented two Visual Basic 6 programs using MS Access databases as storage and retrieval of account information. These programs helped teach students that used English as second language better grammatical and English techniques. • Applied trouble-shooting skills to maintain English department databases and fix various operating system errors. • Managed Web site with Dreamweaver MX to better assist students online to the various locations of EAP offices at various campuses.• Assisted faculty with phone messages and clerical work.• Trained new workers in LLC duties, which included testing and software for EAP students. Show less

• Quick and responsive when dealing with time constraints to assist customers with troubleshooting MSN Products. • Setup and Managed MSN Internet access accounts with Phoenix Account system. • Trained in teleservice etiquette to better assist customers with their issues more efficiently for the company and the customer. • Assisted customers with email conversion from POP 3 to SMTP e-mailing systems. • Mastered ability to work under high stress situations.• Aided with the… Show more • Quick and responsive when dealing with time constraints to assist customers with troubleshooting MSN Products. • Setup and Managed MSN Internet access accounts with Phoenix Account system. • Trained in teleservice etiquette to better assist customers with their issues more efficiently for the company and the customer. • Assisted customers with email conversion from POP 3 to SMTP e-mailing systems. • Mastered ability to work under high stress situations.• Aided with the testing and troubleshooting of MSN browser version 8. Show less