Worked as a Customer Service Representative on a financial account that assists customers on theirconcerns and answers questions they might have.

Worked as a Senior Technical Service Representative tasked in handling escalations for customers that have concerns that are difficult to be addressed by frontline agents. Guides frontline agents in regards to the company’s products. Maintained above average work performance in almost every month and became a top performer on multiple occasions.

Worked as a Technical Service Representative that assists customers on their concerns and answers questions they might have in regards home electronic devices. Maintained above average work performance in almost every month and became a top performer on multiple occasions.