Key responsibilities of the Security Operations Manager include:* Building, improving, and maintaining relationships with the client, its employees, and stakeholders.* Providing total operational support focused on maximising customer satisfaction levels.* Taking responsibility and initiative in the smooth-running of all business operations.* Managing projects and the implementation of client strategies and requirements.* Providing full support and staffing to events based in the District.* Providing outstanding leadership to team members, including the management of the training and development matrix.* Carrying out any necessary recruitment, and ensuring the development and retention of staff.* Managing the financial and legal requirements of the contract with the support of the HR and Contracts Manager.* Providing effective team and project management duties, including overseeing project completion timelines, monitoring project costs, and ensuring the client's needs are fulfilled.* Liaising with other departments to ensure operations budgets are maintained.* Maintaining strong relationships with any third parties to ensure smooth procurement and delivery of products and services.* Developing relationships with the wider community outside of the District, building strong stable links to enhance the protective security effect.* Ensuring compliance with legal, company, and contractual obligations, such as GDPR, Health and Safety at Work Act, etc.* Supporting First Response Groups' vision, culture, and core values through leadership, mentoring, and coaching.

Responsible for training new control room operators to the required capability of being able to perform to a professionally high standard to maintain operational effectiveness within the steadfast group.

RESPONSIBLE FOR:* Coordinating Security Activities* Booking on / off all Security staff and conducting check calls* Manage all potential incidents and report writing* Monitoring & Operating the CCTV cameras in Control Room and responding to all breaches* Monitoring Steadfast Group Alarm Activations* Ensure that all telephone calls and queries are dealt with professionally, efficiently and in accordance with laid down procedures.* Managing Mobile Patrol* Maintaining Control Room Occurrence Log* Security of Steadfast Group premises* Booking in / out of vehicles.

WORK EXPERIENCE……….. learning about the security sector. Including CCTV monitoring, Site Patrols and Mobile Response Teams.

Specialist Welfare Worker - Second in Command, Line manager providing knowledge and advice to regiments, battalions, units and individuals whom i have a direct responsibility for. Whilst continuing to provide a comprehensive and confidential welfare service responsive to the needs of individuals, families and the Chain of Command in order to maximize the operational effectiveness of our service Personnel. Domestic Abuse, Child & Adult Safeguarding, Bereavement, Relationship Difficulties, Stress & Anxiety Management, Emotional Wellbeing and Signposting.

Specialist Welfare Worker providing a comprehensive and confidential welfare service responsive to the needs of individuals, families and the Chain of Command in order to maximize the operational effectiveness of our service Personnel. Domestic Abuse, Child & Adult Safeguarding, Bereavement, Relationship Difficulties, Stress & Anxiety Management, Emotional Wellbeing and Signposting.

Delivering Safeguarding Children (Level 2) and Domestic Abuse awareness training to newly appointed Army Unit Welfare Officers in preparations for their new roles.

Responsable for coaching and mentoring a civilian Army Welfare Worker through their trade training allowing them too become a fully qualified specialist army welfare worker.

My main responsibilities was to ensure my training team stayed highly professional and dedicated to all 62 recruits, conducting their basic training. To enable them to arrive to the field army ready for operational deployments. Whilst in post I was selected to partake in the first trial of females in front line combat. Which has now resulted in females been able to serve directly on the front line in a fully diverse modern British Army.

Job role was to provide first line welfare to serving personnel and their families, whilst been able to signpost onto correct organisations to enable them access the desired support available. Operational deployment Casualty Liaison Officer at RCDM, during this job role i was responsible for the initial welfare of the families whose loved ones returned back from Op Herrick as a Casualty.

The light dragoons cavalry soldiers are tasked with preparing the way for the rest of the force. They are out in front carrying out many different roles, from scouting for information to engaging enemy targets. They use Jackal 2 fighting vehicles and other tactical, lightweight equipment to deploy anywhere in the world – often at short notice. And the wide range of operations they tackle means they get to make use of their diverse skills in times of peace and times of conflict.Job role you need to think fast , communicate clearly and consider your soldiers' training and welfare. You are responsible for leading a team of highly-trained soldiers and their vehicles

Crewman, numerous operational tours and exercises in the UK and around the world.